Andrew Smith
Woolloongabba,QLD
Summary
Dynamic Branch Manager at Burson Auto Parts with a proven track record in operations management and customer service excellence. Skilled in team development and strategic planning, I successfully increased branch profitability through effective sales strategies and strong relationship building. Committed to fostering a collaborative environment while optimizing inventory management for enhanced efficiency.
Overview
29
29
years of professional experience
Work History
Branch Manager
Burson Auto Parts
04.2015 - Current
- Led branch operations to ensure high levels of customer satisfaction and efficient service delivery.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Analyzed sales data to identify trends, optimize inventory management, and adjust ordering strategies.
- Fostered a collaborative team environment, mentoring employees to achieve individual and branch goals.
- Managed budgeting and financial forecasting to align with organizational objectives and profitability targets.
- Established strong relationships with suppliers to negotiate favorable terms and secure timely deliveries.
- Oversaw compliance with safety regulations and company policies, promoting a safe workplace culture.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Account Manager
Burson Auto Parts
10.2011 - 04.2015
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to align with client goals.
- Analyzed market trends to identify growth opportunities for clients.
- Coordinated cross-functional teams to deliver tailored solutions.
- Mentored junior staff on best practices in account management.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Streamlined account management processes, reducing response times and improving client service quality.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Enhanced client engagement through regular newsletters and updates on product developments and industry news.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Generated advertising brochure for vendor use.
- Informed customers of promotions to increase sales productivity and volume.
- Consulted with businesses to supply accurate product and service information.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
HSV Parts Interpreter/Liason
Zupps HSV
04.2008 - 11.2011
- Managed inventory levels for optimal stock availability and efficient operations.
- Developed and implemented spare parts procurement strategies to reduce lead times.
- Oversaw vendor relationships, ensuring quality and timely delivery of components.
- Streamlined order processing workflow, enhancing accuracy in fulfillment procedures.
- Increased spare parts inventory accuracy by implementing a robust tracking system and conducting regular audits.
- Assisted engineering teams in locating hard-to-find replacement parts for obsolete equipment, prolonging its operational life.
- Monitored order cycle, ordered OEM parts and completed corresponding paperwork to maintain adequate stock levels.
- Reduced lead time on urgent orders by maintaining accurate stock levels and negotiating expedited shipping agreements with vendors.
- Managed high volume, profitable and efficient parts department within dealership framework.
- Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for urgent requests.
- Collaborated with service department and collision center to provide timely and accurate parts fulfillment.
- Developed strong relationships with suppliers, resulting in better pricing and faster delivery times for essential parts.
- Improved communication between departments by developing clear processes for requesting, receiving, and returning spare parts.
- Ordered parts for customers, repair shops, and service departments for use in HSV Vehicles.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Spare Parts Interpreter
Coventry Auto Parts
08.1999 - 04.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Delicatessen Manager
Woolworths
01.1997 - 08.1999
- Led daily operations, ensuring optimal product quality and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Trained and mentored team members on food safety standards and customer service protocols.
- Implemented new merchandising strategies that enhanced product visibility and sales performance.
- Developed and maintained supplier relationships to ensure high-quality product sourcing.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for 20 staff by planning and designating shifts and hours.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Improved overall efficiency of the department by cross-training employees in multiple roles.
- Demonstrated adaptability during busy periods by managing multiple tasks simultaneously without sacrificing quality or customer service.
Education
Diploma of Justice
TAFE Queensland
QLDSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Relationship management
- Strong team-builder
- Verbal/written communication
- Employee development
- Staff management
- Operations management
- Decision-making
- Cash handling
- Relationship building
- Team player
- Staff supervision
- Training and development
- Sales management
- Staff development
- Staff training
- Process improvement
- Sales professional
- Staff recruitment
- Business development
- Business development expertise
- Interviewing and hiring
- Account review
- Product training
- Sales development
- Work prioritization
- Goals and performance
- Sales planning
- Sales expertise
- Conflict resolution
- Friendly
- Strategic planning
- Cash handling expertise
- Banking
- Approachable
- Key performance indicators
- Event planning
- Resourceful nature
- Security and safety protocols
- Upselling and cross selling
- Deductive reasoning
- Safety protocol
- Dependable
- Excels in team leadership
- Employee monitoring
- Customer and vendor relations
- Staffing optimization
- People-oriented
- Multi-tasking
Accomplishments
- Supervised team of 20 staff members.
- Took over Branches to improve efficiency
- Lead and implemented Health And Safety Initiative's
- Completed TAFE computer course
- Certificate of Achievement for completing the Clutch Diagnostic and New Development Workshop
- Travelled across the World for Work Conferences
Timeline
Branch Manager
Burson Auto Parts
04.2015 - Current
Account Manager
Burson Auto Parts
10.2011 - 04.2015
HSV Parts Interpreter/Liason
Zupps HSV
04.2008 - 11.2011
Spare Parts Interpreter
Coventry Auto Parts
08.1999 - 04.2008
Delicatessen Manager
Woolworths
01.1997 - 08.1999
Diploma of Justice
TAFE Queensland