Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andrew Smith

Woolloongabba,QLD

Summary

Dynamic Branch Manager at Burson Auto Parts with a proven track record in operations management and customer service excellence. Skilled in team development and strategic planning, I successfully increased branch profitability through effective sales strategies and strong relationship building. Committed to fostering a collaborative environment while optimizing inventory management for enhanced efficiency.

Overview

29
29
years of professional experience

Work History

Branch Manager

Burson Auto Parts
04.2015 - Current
  • Led branch operations to ensure high levels of customer satisfaction and efficient service delivery.
  • Developed and implemented training programs to enhance staff performance and product knowledge.
  • Analyzed sales data to identify trends, optimize inventory management, and adjust ordering strategies.
  • Fostered a collaborative team environment, mentoring employees to achieve individual and branch goals.
  • Managed budgeting and financial forecasting to align with organizational objectives and profitability targets.
  • Established strong relationships with suppliers to negotiate favorable terms and secure timely deliveries.
  • Oversaw compliance with safety regulations and company policies, promoting a safe workplace culture.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Complied with established internal controls and policies.
  • Developed strategic plans for day-to-day financial operations.

Account Manager

Burson Auto Parts
10.2011 - 04.2015
  • Managed client relationships to ensure satisfaction and retention.
  • Developed strategic account plans to align with client goals.
  • Analyzed market trends to identify growth opportunities for clients.
  • Coordinated cross-functional teams to deliver tailored solutions.
  • Mentored junior staff on best practices in account management.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Enhanced client engagement through regular newsletters and updates on product developments and industry news.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
  • Generated advertising brochure for vendor use.
  • Informed customers of promotions to increase sales productivity and volume.
  • Consulted with businesses to supply accurate product and service information.
  • Contributed to event marketing, sales and brand promotion.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met existing customers to review current services and expand sales opportunities.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

HSV Parts Interpreter/Liason

Zupps HSV
04.2008 - 11.2011
  • Managed inventory levels for optimal stock availability and efficient operations.
  • Developed and implemented spare parts procurement strategies to reduce lead times.
  • Oversaw vendor relationships, ensuring quality and timely delivery of components.
  • Streamlined order processing workflow, enhancing accuracy in fulfillment procedures.
  • Increased spare parts inventory accuracy by implementing a robust tracking system and conducting regular audits.
  • Assisted engineering teams in locating hard-to-find replacement parts for obsolete equipment, prolonging its operational life.
  • Monitored order cycle, ordered OEM parts and completed corresponding paperwork to maintain adequate stock levels.
  • Reduced lead time on urgent orders by maintaining accurate stock levels and negotiating expedited shipping agreements with vendors.
  • Managed high volume, profitable and efficient parts department within dealership framework.
  • Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for urgent requests.
  • Collaborated with service department and collision center to provide timely and accurate parts fulfillment.
  • Developed strong relationships with suppliers, resulting in better pricing and faster delivery times for essential parts.
  • Improved communication between departments by developing clear processes for requesting, receiving, and returning spare parts.
  • Ordered parts for customers, repair shops, and service departments for use in HSV Vehicles.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Spare Parts Interpreter

Coventry Auto Parts
08.1999 - 04.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Delicatessen Manager

Woolworths
01.1997 - 08.1999
  • Led daily operations, ensuring optimal product quality and customer satisfaction.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Trained and mentored team members on food safety standards and customer service protocols.
  • Implemented new merchandising strategies that enhanced product visibility and sales performance.
  • Developed and maintained supplier relationships to ensure high-quality product sourcing.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Supervised food presentation and plating to enhance visual appeal.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food preparation, production, and plating for quality control.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for 20 staff by planning and designating shifts and hours.
  • Inventoried food products and associated materials on weekly basis.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Improved overall efficiency of the department by cross-training employees in multiple roles.
  • Demonstrated adaptability during busy periods by managing multiple tasks simultaneously without sacrificing quality or customer service.

Education

Diploma of Justice

TAFE Queensland
QLD

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to detail
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Relationship management
  • Strong team-builder
  • Verbal/written communication
  • Employee development
  • Staff management
  • Operations management
  • Decision-making
  • Cash handling
  • Relationship building
  • Team player
  • Staff supervision
  • Training and development
  • Sales management
  • Staff development
  • Staff training
  • Process improvement
  • Sales professional
  • Staff recruitment
  • Business development
  • Business development expertise
  • Interviewing and hiring
  • Account review
  • Product training
  • Sales development
  • Work prioritization
  • Goals and performance
  • Sales planning
  • Sales expertise
  • Conflict resolution
  • Friendly
  • Strategic planning
  • Cash handling expertise
  • Banking
  • Approachable
  • Key performance indicators
  • Event planning
  • Resourceful nature
  • Security and safety protocols
  • Upselling and cross selling
  • Deductive reasoning
  • Safety protocol
  • Dependable
  • Excels in team leadership
  • Employee monitoring
  • Customer and vendor relations
  • Staffing optimization
  • People-oriented
  • Multi-tasking

Accomplishments

  • Supervised team of 20 staff members.
  • Took over Branches to improve efficiency
  • Lead and implemented Health And Safety Initiative's
  • Completed TAFE computer course
  • Certificate of Achievement for completing the Clutch Diagnostic and New Development Workshop
  • Travelled across the World for Work Conferences

Timeline

Branch Manager

Burson Auto Parts
04.2015 - Current

Account Manager

Burson Auto Parts
10.2011 - 04.2015

HSV Parts Interpreter/Liason

Zupps HSV
04.2008 - 11.2011

Spare Parts Interpreter

Coventry Auto Parts
08.1999 - 04.2008

Delicatessen Manager

Woolworths
01.1997 - 08.1999

Diploma of Justice

TAFE Queensland
Andrew Smith