Andrew Tan
Bentley,WA
Summary
Dynamic and results-driven hospitality professional with over a decade of experience in restaurant and hotel management roles. Demonstrated expertise in team leadership, customer service, operational efficiency, and revenue generation within the hospitality industry. Proven track record of meeting and exceeding targets while maintaining high standards of service quality. Possesses excellent organizational, communication, and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Attendant - Tavern Utility
Compass Group - ESS Remote
07.2023 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with residents to increase loyalty, trust and satisfaction.
- Responded to client and resident requests efficiently and with knowledgeable assistance.
- Responded to client and resident inquiries and resolved complaints to establish trust and increase satisfaction.
- Report any hazard or other safety issues to ensure a safe work environment
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Manager
Miss Chow's Group of Restaurants
11.2015 - 03.2023
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented a new POS system to better capture data and improve the efficiency of service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Concierge & Valet
The Esplanade Fremantle Hotel
06.2014 - 04.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
FOH - Waitperson
Nobu Perth
11.2013 - 04.2014
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
FOH - Waitperson
Sala Thai Restaurant
12.2009 - 06.2018
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
Education
No Degree - Accounting And Finance
Curtin University
Perth, WA2015
No Degree - Psychology
University of Western Australia
Perth, WA2013
High School Diploma -
Aquinas College
Salter Point, WA2012
Skills
- Over 10 years’ experience in the Hospitality Industry: Restaurants & Hotel
- Strong leadership skills with 8 years in a management/senior staff capacity
- Proficient in meeting and greeting customers, order execution, mixology, and barista skills
- Expertise in maintaining cleanliness, managing transactions, staff training, and managing revenue targets
- Skilled in roster management, stock inventory, compliance, and event organization
- Excellent communication, team management, and problem-solving abilities
Qualifications Certificates
- MLPLCA401A Approved Manager Unrestricted – Valid Until 09/05/28
- RSA – Responsible Service of Alcohol
- C Class License – Manual Driver’s License
Referrals
- Alessio Cappabianca | Group Restaurant Manager, Miss Chow’s Group of Restaurants |
alessio@misschows.com.au, 0402 514 881
- Jill Chou | Lucy Luu, Restaurant Manager, Miss Chow’s Group of Restaurants |
jill@misschows.com.au, 0434 393 800
- Ivica Delija | BHP Spinifex Village, Tavern Supervisor, ESS Compass Group |
spinifextavern@compass-group.com.au, 0415 766 221
Timeline
Attendant - Tavern Utility
Compass Group - ESS Remote
07.2023 - Current
Restaurant Manager
Miss Chow's Group of Restaurants
11.2015 - 03.2023
Concierge & Valet
The Esplanade Fremantle Hotel
06.2014 - 04.2015
FOH - Waitperson
Nobu Perth
11.2013 - 04.2014
FOH - Waitperson
Sala Thai Restaurant
12.2009 - 06.2018
No Degree - Accounting And Finance
Curtin University
No Degree - Psychology
University of Western Australia
High School Diploma -
Aquinas College
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