Andrew Tansu
Perth,Australia
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. High-level knowledge and strong collaborative skills lead to optimum outcomes. Extensive experience in customer service. Highly organized professional establishes relationships with customers and team members. Stays calm under pressure.
Diligent Skip Tracer proficient at using all databases and phone tools in order to locate customers. Committed to consistent growth and obtaining new strategies to maximize productivity.
Overview
2
2
years of professional experience
Work History
Account Manager
Pioneer Credit
12.2022 - Current
- Make an average of 50 calls per day to customers and third parties.
- Engages in negotiations with customers on a daily basis
- Consistently practiced active listening skills to answer customer queries and complaints to provide strong customer service.
- Identified best-known address through skip-tracing techniques to locate client's collateral or customer.
- Skilled at working independently and collaboratively in team environment.
- Educated customers on new strategies to address outstanding debt.
Teacher
International Education Centre
01.2022 - 06.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Provided grades and progress reports to evaluate student learning needs.
- Tutored students struggling with course material.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers, and course work.
Education
Bachelor of Science - Psychology
University of Western Australia
Perth, WA06.2025
Junior College -
St Andrew's Junior College
Singapore12.2021
Skills
- Communications Strategies
- Issue Resolution
- Collection Calls
- Customer Negotiation
- Team Collaboration
- Handling Difficult Conversations with Customers and Team Members
- Active Listening
Guitar, Martial Arts, Reading
These are my main hobbies that I practise regularly.
Timeline
Account Manager
Pioneer Credit
12.2022 - Current
Teacher
International Education Centre
01.2022 - 06.2022
Bachelor of Science - Psychology
University of Western Australia
Junior College -
St Andrew's Junior College
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