Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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ANDREW Thompson

Carrum Downs,VIC

Summary

Dynamic Mortgage Broker with XPLOSIVE INDUSTRIES PTY LTD, adept at loan processing and regulatory compliance. Proven track record in financial analysis and exceptional client relationship management, ensuring timely application processing and adherence to regulations. Committed to enhancing customer satisfaction and operational efficiency in the mortgage industry.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Mortgage Broker

XPLOSIVE INDUSTRIES PTY LTD TRADING AS GREEN GROWTH FINANCE
Carrum Downs, VIC
01.2017 - Current
  • Guided clients through loan application paperwork and product selection to meet individual needs.
  • Performed follow-ups on loan applications to ensure timely processing and adherence to deadlines.
  • Communicated details of loans effectively, keeping clients informed about application statuses.
  • Prepared closing documents and monitored transaction progress to facilitate smooth operations.
  • Ensured compliance with state and federal mortgage lending regulations at all stages.
  • Verified documentation accuracy prior to submission to underwriting for efficient processing.
  • Analyzed financial data, credit reports, and appraisals to assess mortgage eligibility.
  • Developed personal and commercial loan packages while fostering strong client relationships.

TRAINEE LOAN PROCESSOR AND COMPLIANCE OFFICER

EXPRESS MORTAGES
MELBOURNE, VIC
01.2015 - 10.2016
  • Updated and maintained databases with current information for accuracy.
  • Assisted customers by addressing requests and answering inquiries promptly.
  • Delivered exceptional face-to-face and phone service to enhance customer experience.
  • Completed daily tasks efficiently, ensuring high-quality output.
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Elevated customer satisfaction by providing knowledgeable and friendly problem resolution.
  • Contributed to a productive workplace through effective teamwork.

TAXI FLEET OWNER

SELF EMPLOYED
Carrum Downs, VIC
02.2010 - 12.2014
  • Managed daily business operations, including staff hiring and training.
  • Developed strategic plans to enhance profitability and operational efficiency.
  • Created marketing campaigns to attract new customers and increase market presence.
  • Maintained client relationships through exceptional customer service.
  • Provided direction and guidance to employees for improved performance.
  • Ensured compliance with relevant laws and regulations governing business operations.
  • Collaborated with fellow owners on joint ventures and resource sharing.

GYM OWNER MANAGER

SELF EMPLOYED
SEAFORD, VIC
02.1990 - 12.2009
  • Managed financial records, including income, expenses, payroll, and taxes for gym operations.
  • Developed comprehensive marketing plan to attract new members and increase engagement.
  • Maintained inventory of nutritional supplements available for sale, ensuring stock availability.
  • Oversaw daily operations, including class scheduling, appointments, and payments for seamless member experience.
  • Established customer service policies to enhance satisfaction and retention of gym members.
  • Coordinated vendor relationships for purchasing gym equipment and supplies efficiently.
  • Created informative website featuring services and online registration options to improve accessibility.
  • Implemented safety protocols for exercise machine and weight usage to ensure member safety.

MANAGER MOBIL SERVICE STATIONS

MOBIL OIL
ELWOOD, VIC
01.1995 - 12.1999
  • Ensured compliance with industry regulations and company policies to mitigate risks.
  • Managed annual budgeting and forecasting, optimizing resource allocation effectively.
  • Led a team of 25 employees, focusing on high productivity and exceptional customer service.
  • Conducted performance reviews for team members, providing constructive feedback for improvement.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached and trained team members to enhance job performance and skill development.
  • Resolved conflicts by offering guidance on company policies and procedures.
  • Oversaw marketing initiatives that increased brand awareness and drove sales growth.

HEAD CHEF CAFE GABRIELS

CHRIS GABRIEL
ELWOOD, VIC
01.1990 - 12.1994
  • Developed diverse menus and recipes for appetizers, entrees, desserts, and specialty items.
  • Supervised meal preparation to ensure timely execution of customer orders.
  • Organized special events, including banquets and catering services, as required.
  • Inspected ingredients and equipment to maintain compliance with quality standards.
  • Ordered food supplies from vendors to sustain adequate stock levels.
  • Performed regular maintenance tasks to ensure cleanliness of equipment and work areas.
  • Monitored food production processes to guarantee adherence to quality standards.

Chef Apprentice

ENZOS
WEST END, QLD
01.1986 - 12.1990
  • Monitored food stock levels to ensure continuous availability of supplies.
  • Maintained accurate inventory records for supplies and equipment.
  • Ordered supplies from approved vendors to meet operational needs.
  • Checked freshness of ingredients prior to meal preparation.
  • Executed standard recipes for meal preparation in line with company specifications.
  • Plated food to adhere to restaurant's artistic presentation guidelines.

Education

ADVANCED DIPLOMA FINANCE

FBAA
ONLINE COURSE
04-2024

CERT 4 FINANCE AND MORTAGE BROKING

ONLINE COURSE FBAA
Melbourne, VIC
01-2016

OIL AND GAS MANAGEMENT AND STAFF MANAGEMENT

MOBIL MANAGEMENT COURSE
ONSITE TRAINING ON THE JOB
03-1996

High School Diploma -

ASPLEY STATE HIGH SCHOOL
Aspley, QLD
12-1985

Skills

  • Loan processing and documentation verification
  • Regulatory compliance
  • Financial analysis
  • Customer service and client relationship management

Affiliations

  • CURRENTLY HAPPILY MARRIED WITH ONE CHILD, ENJOY PLAYING CLASSICAL PIANO AND GUITAR, AND CONDUCTING SEMI PROFESSIONAL MUSIC GIGS. LOVE BEING SELF EMPLOYED AND ALWAYS CHALLENGING MYSELF TO NEW EXPERIENCES AND NEW CAREER PATHS.

Accomplishments

  • I HAVE ATTENDED SEVERAL HUNDRED ONE ON ONE FACE TO FACE FINANCE TRAININGS AND ALSO HUNDREDS OF WEBINARS SINCE COVID.
  • I HAVE COMPLETED MULTIPLE ON THE JOB TRAINING COURSES IN BUSINESS MANAGEMENT AND ALWAYS READ LOTS OF BOOKS, AS WELL AS COMPLETING A FEW SELF DEVELOPMENT ONLINE COURSES.

Certification

  • CURRENTLY HOLD CERT 4 IN FINANCE AND ADVANCED DIPLOMA OF FINANCE AS WELL AS BEING A QUALIFIED CHEF, AND HOLDING A CERTIFICATE 4 IN FITNESS.

Languages

English
Full Professional

References

References available upon request.

Timeline

Mortgage Broker

XPLOSIVE INDUSTRIES PTY LTD TRADING AS GREEN GROWTH FINANCE
01.2017 - Current

TRAINEE LOAN PROCESSOR AND COMPLIANCE OFFICER

EXPRESS MORTAGES
01.2015 - 10.2016

TAXI FLEET OWNER

SELF EMPLOYED
02.2010 - 12.2014

MANAGER MOBIL SERVICE STATIONS

MOBIL OIL
01.1995 - 12.1999

GYM OWNER MANAGER

SELF EMPLOYED
02.1990 - 12.2009

HEAD CHEF CAFE GABRIELS

CHRIS GABRIEL
01.1990 - 12.1994

Chef Apprentice

ENZOS
01.1986 - 12.1990

ADVANCED DIPLOMA FINANCE

FBAA

CERT 4 FINANCE AND MORTAGE BROKING

ONLINE COURSE FBAA

OIL AND GAS MANAGEMENT AND STAFF MANAGEMENT

MOBIL MANAGEMENT COURSE

High School Diploma -

ASPLEY STATE HIGH SCHOOL

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