Andrew Thurlow
Summary
Experienced Implementation Manager and Subject Matter Expert. Specialising in efficient delivery of IT solutions ranging from small projects to large scale rollouts, within timeframes and budget. Versatile and focused on delivering quality and reliable outcomes for customers and stakeholders. Adept at managing team members, and providing consultation services, technical support and training to colleagues and customers.
Overview
2026
2026
years of professional experience
Work History
Acting Senior Imp Analyst
Coles IT Office Mulgrave
Implementation Analyst
Coles IT Office Mulgrave
Implementation Analyst
Coles IT Bourke Street
Store Support Officer (Helpdesk)
Coles IT Tooronga
IT Project Coordinator
Coles Supermarkets
07.2019 - Current
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization''s goals.
- Collaborated with various departments across the organization to gather requirements for IT projects, ensuring alignment with overall business goals.
- Monitored project performance metrics closely, making adjustments as needed to stay on track with objectives.
- Coordinated cross-functional teams for multidisciplinary projects, resulting in more cohesive solutions.
Implementation Manager
Cube Networks
06.2013 - 07.2019
- End to end coordination, implementation and support of all new and changing infrastructure, including new Target stores, refurbishments, renewals, relocations, new distribution centers & site closures
- Technical Consultant & Support for Target & Target Country POS & Server Uplift Rollout across all stores
- Coordination, Implementation & Support of NBN Rollout with Telstra, TPG and NBN to Target Stores
- Ricoh Printer Rollout to all Target & Target Country stores
- Customer service, technical consultation, support & training
- Leadership, mentoring, managing and supporting a small team of Implementers
- Inventory, Vendor, & Supplier Management (IT Equipment & Infrastructure Services)
- Lifecycle & Maintenance Management
- Incident Management, Change Coordination and Escalation using ITIL based Systems
- Troubleshooting network infrastructure and IT equipment during and after installation
- Process management & improvement including maintenance of project checklist and procedures as well as staging, installation and support documentation
- Performing Scope of Works and IT Requirement Surveys, including data patching schedules, mark-ups of site drawings, and Wireless Surveys
- Staging and testing of all Network and IT equipment prior to shipping, and performing operational signoffs once installed on site
- Project coordination & on site implementation of Large Capacity Multi-Store Offsite Reserves across the country
- Scoping and separation of network infrastructure at Target Altona DC for use by Toll Logistics for the purpose of managing Toy Sale Customer Lay-By Purchases
- Rollout, troubleshooting and support of over 400 BOS PC upgrades across all stores countrywide
- An average of four PCs per store
- Expertise in both Physical and Virtual Retail POS and BOS Systems (HP, IBM, NCR & DELL)
Imp / Senior Imp Analyst
Target Store Support Office
05.2008 - 06.2013
- Implementation of New & Acquisition Coles, Bi-Lo, Officeworks, Target & K-Mart Stores, frequently under tight timeframes
- Refurbishments of Target and Kmart Stores, including rebadging, system / infrastructure upgrades, equipment rollouts and site relocations
Education
Diploma -
Spherion Institute
Skills
- Technical Consultation
- Project Management & Coordination
- Scoping and documentation of work requirements
- Site Infrastructure Auditing
- Resource & Financial Management
- System Staging
- Installation
- Testing & Troubleshooting
- Quality Assurance & Signoff
- Brand & Subject Matter Expertise with Target, Kmart, Officeworks & Coles Retail Systems
- Industry Certified OHS Induction training
- Experience with Construction Industry Methodology & Requirements
- End User Customer Service & Support
- Network & System Infrastructure Support
- Warehouse Management (Forklift Licensed)
- Process Analysis
- Development
- Improvement & Documentation
- Leadership
- Coaching
- Training and development
- Helpdesk Operations & ITIL Based Applications (HP Service center & ServiceNow)
- Microsoft Windows (XP thru 10 and Server 2003 thru 2012)
- Office (Office 97 thru 2019)
- VMWare vSphere Client Proficiency
Skills Expertise
- Technical Consultation
- Project Management & Coordination
- Scoping and documentation of work requirements
- Site Infrastructure Auditing
- Resource & Financial Management
- System Staging, Installation, Testing & Troubleshooting
- Quality Assurance & Signoff
- Brand & Subject Matter Expertise with Target, Kmart, Officeworks & Coles Retail Systems
- Industry Certified OHS Induction training
- Experience with Construction Industry Methodology & Requirements
- End User Customer Service & Support
- Network & System Infrastructure Support
- Warehouse Management (Forklift Licensed)
- Process Analysis, Development, Improvement & Documentation
- Leadership, coaching, training and development
- Helpdesk Operations & ITIL Based Applications (HP Service center & ServiceNow)
- Microsoft Windows (XP thru 10 and Server 2003 thru 2012) and Office (Office 97 thru 2019)
- VMWare vSphere Client Proficiency
Timeline
IT Project Coordinator
Coles Supermarkets
07.2019 - Current
Implementation Manager
Cube Networks
06.2013 - 07.2019
Imp / Senior Imp Analyst
Target Store Support Office
05.2008 - 06.2013
Acting Senior Imp Analyst
Coles IT Office Mulgrave
Implementation Analyst
Coles IT Office Mulgrave
Implementation Analyst
Coles IT Bourke Street
Store Support Officer (Helpdesk)
Coles IT Tooronga
Diploma -
Spherion Institute
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