Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Andrew Tran

Gold Coast

Summary

A Dynamic franchise owner with proven success at Sparkles Carwash, Detailing, excelling in operations management and staff development. Enhanced customer satisfaction through effective relationship building and strategic marketing initiatives. Skilled in brand compliance and supply chain optimization, driving profitability while fostering a positive work environment.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Franchise Owner

Sparkles Carwash, Detail & Lube
07.2017 - 08.2024
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.

Assistant Manager

Sparkles Carwash, Detail & Lube
07.2013 - 04.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

GED -

Civil Construction Cove Training
Laverton, VIC
04-2013

Skills

  • Brand compliance
  • Franchise relations
  • Operations management
  • Small business operations
  • Relationship building
  • Supply chain optimization
  • Project estimating
  • Client service
  • Staff management
  • Sales leadership
  • Staff hiring

Certification

Tafe Certificate completed in 2009 for Business Management , Introductory in Accounting and finance.


Have previously held many tickets and licences to operate in vast array of machinery.


Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Interests

  • Backpacking and Hiking
  • Road Trips
  • Documenting and sharing travel experiences
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Camping
  • Gardening
  • Food Photography
  • Wine Tasting

Timeline

Franchise Owner

Sparkles Carwash, Detail & Lube
07.2017 - 08.2024

Assistant Manager

Sparkles Carwash, Detail & Lube
07.2013 - 04.2015

GED -

Civil Construction Cove Training

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Andrew Tran