Andrew Trantor

Student Placement with the Kinship Team
working along side Case Mangers During this placement I have been able to experience time as a case manager, and what is involved in their days. My tasks have included some of the following.
Care Team Meetings, with families and CP
Client Visits
Case Note Writing
Care Team Minute Writing
Auditing
File Arrangement
Client Transport
Administration Tasks

• Listened to customers and negotiated solutions that met their concerns
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided primary customer support to internal and external customers.
• Promptly responded to inquiries and requests from prospective customers.
• Maintained up-to-date knowledge of product and service changes.
• Answered over 70 calls per shift to meet fast-paced call center demands.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Maintained and managed customer files and databases.

• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Monitored inventory levels to order new supplies and maintain consistent stock.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Offered product samples to customers, generating additional sales through taste-testing.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Greeted customers at counter to fulfill requests and answer questions.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
• Backed up servers by setting up trays and completing some food deliveries
• Kept kitchen, counter and dining areas cleaned and sanitized
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes

• Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Established and maintained quality control standards.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Developed and maintained positive relationships with customers to enhance service.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.