Andrew Tsoukatos
Summary
Hardworking and passionate job seeker with strong organizational skills, experienced in troubleshooting computer hardware and software issues. Eager to secure entry-level helpdesk position.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Concrete Patcher
CMR Structure Group
11.2021 - 12.2023
- Repairing defective concrete structures
- Grinding and leveling of concrete slabs in preparation for flooring
- Installing and grouting pre cast panels
- Enhanced project efficiency by accurately assessing damaged concrete surfaces and determining appropriate repair methods
- Improved overall job quality with meticulous attention to detail during the mixing, pouring, and finishing of concrete patches
- Supported project success by operating a variety of specialized tools and equipment necessary for effective concrete patching
- Increased client satisfaction through timely completion of projects while maintaining high-quality standards in repair workmanship
- Estimated materials and labor costs for concrete projects to manage project budgets
- Caulking pre-cast panels polyurethane and fire rated applications.
- Collaborated effectively with team members, ensuring seamless communication and coordination throughout each project phase.
Baker
Bakers Delight
03.2019 - 09.2021
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences
- Managed daily operations of the bakery during manager's absence, overseeing staff scheduling, order fulfillment, and overall performance
- Operated and maintained bakery equipment, including ovens and mixers
- Packaged finished products for sale.
Concrete patcher
Markscon
04.2016 - 03.2019
- Reduced project downtime by promptly completing assigned tasks, including patching holes, cracks, and other defects in concrete structures
- Enhanced project efficiency by accurately assessing damaged concrete surfaces and determining appropriate repair methods
- Collaborated effectively with team members, ensuring seamless communication and coordination throughout each project phase
- Maintained clean, safe worksite for team safety and to help keep projects on-track
- Adhered to safety and reporting procedures
- Caulking pre-cast panels polyurethane and fire rated applications.
Site Supervisor
Impression Homes
01.2010 - 02.2016
- Obtaining planning permits
- Liaising with sub contractors and clients
- Procurement of materials and labor
- Estimating of materials
- Engaged with customers and subcontractors and provided timelines for project completion
- Reviewed all project documentation to prioritize and schedule job tasks.
- Oversaw daily operations on site.
- Developed strong organizational and communication skills.
- Ability to learn quickly and adapt to new situations.
- Sourced suppliers and purchased necessary materials for work.
- Negotiated contracts with suppliers and subcontractors efficiently, securing favourable terms for the company while maintaining strong working relationships.
- Provided feedback to workers on job performance and safety procedures.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
Trainee Desktop Support
Connex
09.2008 - 12.2009
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Performed routine backups of critical data to prevent loss due to unforeseen events or system failures.
- Resolved tickets in a timely fashion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
Shift Manager
KFC
01.2006 - 08.2008
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Cultivated professional working relationships with peers and supervisors.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Troubleshot equipment to reduce service calls and downtime.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Managed staff hiring, training and supervision.
Cook
KFC
03.2003 - 01.2006
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels.
- Managed opening and closing shift tasks.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Cert III Solid Plastering -
Homesglen Tafe
01.2014
VCE -
Alphington Grammar School
01.2006
Skills
- Hardware troubleshooting
- Hardware installation
- Attention to Detail
- Customer Service
- Meticulous and organized
- Excels under pressure
- Oracle VM
- Linux ubuntu/debian
- Microsoft Office Suite
- Active Directory
Languages
Greek
References
References can be supplied upon request
Certification
- CompTIA A+
- CCNA
- Google IT Support (completion on 04/24)
Timeline
Concrete Patcher
CMR Structure Group
11.2021 - 12.2023
Baker
Bakers Delight
03.2019 - 09.2021
Concrete patcher
Markscon
04.2016 - 03.2019
Site Supervisor
Impression Homes
01.2010 - 02.2016
Trainee Desktop Support
Connex
09.2008 - 12.2009
Shift Manager
KFC
01.2006 - 08.2008
Cook
KFC
03.2003 - 01.2006
Cert III Solid Plastering -
Homesglen Tafe
VCE -
Alphington Grammar School
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