Hi, I’m
Andrew Turtle
Richmond,NSW
Summary
Accomplished Engagement Officer at One Door Mental Health, adept in leveraging strong computer literacy and exceptional communication skills to enhance mental health support. Spearheaded a website project, significantly improving service accessibility. Known for a collaborative approach and creative solutions, consistently achieving impactful outcomes in client well-being and community engagement. Experienced with service coordination. Utilizes strategic planning to enhance program effectiveness and participant satisfaction. Knowledge of stakeholder engagement and team collaboration ensures successful project execution and goal achievement.
Overview
8
years of professional experience
Work History
One Door Mental Health
Engagement Officer
04.2021 - 07.2022
Job overview
- Managed and engaged a caseload of mental health non-NDIS participants across Western Sydney
- Organised and ran group-based activities and outings including BBQ's, centre-based capacity building activities (cooking groups) and guest-speaker activities
- Connected participants with local services and NDIS funded supports
- Community engagement with local organisations and community groups
One Door Mental Health
NDIS Intensive Support Worker
09.2021 - 04.2022
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
Uniting
Local Area Coordinator
01.2017 - 09.2021
Job overview
- Evaluated program effectiveness through regular monitoring and reporting on key performance indicators.
- Promoted a person-centred approach to service provision, empowering individuals to make informed decisions about their lives.
- Developed strong partnerships with community organizations for improved service delivery and collaboration.
- Mentored new staff members on best practices in Local Area Coordination while fostering a supportive work environment.
- Collaborated with NDIS planners in developing comprehensive NDIS plans for clients including all domains of their life
- Improved overall quality of life for individuals through personalized goal-setting processes that catered to their unique abilities.
- Established positive working relationships with families, carers, and other support networks to ensure holistic care provision.
- Implemented tailored support plans for individuals, addressing their specific needs and goals.
- Maintained up-to-date knowledge of relevant legislation, policies, and best practices in the field of disability services.
- Managed caseloads effectively, ensuring timely follow-ups and accurate documentation of progress.
- Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements.
Nepean Blue Mountains Primary Health Network
Project Officer
01.2015 - 07.2015
Job overview
- Designed and implemented a website that mapped all the mental health-related services in the Nepean Blue Mountains region
- Worked collaboratively with a small working group to determine the operations of the program
- Designed and delivered a promotion strategy including presenting the project at the launch of the program as well as a research conference.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Partnered with project team members to identify and quickly address problems.
Education
TAFE NSWTAFE Digital
No Degree from Certificate IV in Library Services
07.2024
Granville TAFESydney, NSW
No Degree from Diploma in Community Care Coordination
11.2013
Masters of International Public HealthUniversity Of Sydney
Master of Science from International Public Health
06.2012
Western Sydney UniversitySydney, NSW
Bachelor of Science from Traditional Chinese Medicine
12.2010
University Overview
- 3 Month Internship at the Jiangsu Provinicial Chinese Medicine Hospital including specialisation in acupuncture and Paediatrics
Skills
- Strong Computer Literacy Skills (designed numerous websites, a database and maintains a blog)
- Creative solutions
- Collaborative Approach
- Needs Assessment
- Meeting facilitating
- CRM Software
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Team Leadership
Accomplishments
- First Australian representative of the Global Mental Health Peer Network
- Published author of the Consumer Journey (Chipamunka Publishing) and Memoir A Turtle's Journey
Affiliations
- Global Mental Health Peer Network
- Nepean Blue Mountains Primary Health Network Consumer and Carer Committee (Chairperson)
- North Richmond Cricket Club (Coach Under 11's)
- Richmond Rotary Club
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
NDIS Intensive Support Worker
One Door Mental Health
09.2021 - 04.2022
Engagement Officer
One Door Mental Health
04.2021 - 07.2022
Local Area Coordinator
Uniting
01.2017 - 09.2021
Project Officer
Nepean Blue Mountains Primary Health Network
01.2015 - 07.2015
TAFE NSW
No Degree from Certificate IV in Library Services
Granville TAFE
No Degree from Diploma in Community Care Coordination
Masters of International Public Health
Master of Science from International Public Health
Western Sydney University
Bachelor of Science from Traditional Chinese Medicine
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