Andrew Upward
Melbourne,VIC
Summary
- Skills and Experience Designing, drafting and costing building plans. In Home Presentations Reverse sales. Outbound sales calls, Business –to- Business, including commission only basis. Face to face sales. Consultative and presentation. Project Management. Lead generation. Appointment Setting. Recruitment, training, development, motivation and mentoring of staff.
- Team player with excellent customer focus. Computer skills (MS Windows, internet, technical, Various CAD programs).
- Quick learner with excellent attention to detail. Able to meet deadlines by prioritising workload and remaining focused under pressure. Creative problem solving and decision making skills. Analytical and strong leadership skills. Confident, proactive, self-motivated and dependable. Advanced verbal and written communication skills.
Overview
32
32
years of professional experience
Work History
Senior Solar Specialist
Winki Solar
Melbourne
01.2022 - 01.2024
- Lead source, solar quotes/solar choice 99% 1% organic
- Had virtual assistants preparing multiple proposals, 3-5 ranging from 6KW up to 20KW, including multiple product range, following brief prepared by my instructions
- Ascertain client’s requirements - cost of power bills, roof size
- Explain qualification process for state and federal government rebates
- Panel placement
- Shading issues
- Roof orientation
- Close sales
- Best salesperson of the year 2019
- Inbound/outbound calls
- Warm leads generated by internal marketing division.
Senior Solar Specialist
B. Solar Company
Melbourne
01.2019 - 01.2020
- Best salesperson of the year 2019
- Inbound/outbound calls
- Warm leads generated by internal marketing division
- Ascertain client’s requirements - cost of power bills, roof size
- Explain qualification process for state and federal government rebates
- Panel placement
- Shading issues
- Roof orientation
- Close sales
- Using various mapping systems (eg) Pylon, Near Maps and Google street view
- Organising proposals
- Obtaining electronic signature.
Senior Sales Consultant
Just Solar Energy
Melbourne
01.2013 - 01.2014
- Training of Sales Consultants on product knowledge, sales tips and techniques to improve the gross margins for the company
- After sales customer service for any Just Solar Energy customer
- Converting inbound inquiries into sales for residential customers
- Customer retention - Handling irate or unhappy customers and providing them with a solution to their query
- Prepare / update pitch book to help sales consultants sell more systems
- Help prepare a solar life cycle or flowchart on “ How solar works “ to help sales in training new employees
- Constantly update the pricing sheets and continuously follow up on training on sales consultants and work with sales to increase the number of sales made per week.
Sales Consultant
Enviromate Solar
Melbourne
01.2012 - 01.2013
- Inbound, outbound calls, live online enquires and in-home presentations
- Conducting virtual site inspections using various applications, eg
- Near maps and google
- Providing solutions on reducing energy consumption, through the benefits of solar power, as stated by the CEC
- Data capture for CRM, qualifying clients expectations
- Meeting KPI requirements
- Closing sales over the phone, obtaining credit card details.
Sales Consultant / Kitchen Designer
Impala Kitchen Connection
Melbourne
01.2010 - 01.2011
- Costing and estimating full kitchen renovations including sub-trades
- Interpreting building plans and drafting precise workable plans
- Responsible for in-home presentations, designing kitchens and closing sales
- Creating 3D Image of Clients New Kitchen, Using Custom Designed CAD Program
- Closing Sales on first appointment.
Re-Works / Maintenance Coordinator
Kitchen Innovations
Melbourne
01.2009 - 01.2010
- Project Management / Customer Service
- Overseeing 60 to 90 custom made kitchens per week ensuring Quality Assurance met with the criteria specified by Builders
- Coordinating works / re-works between building supervisors and trades
- Reading builders plans and contract details pertaining to client specifications
- Scheduling of kitchen fit-outs and re-works with installers and maintenance sub-contractors
- Costing and Estimating.
Team Leader – Registration Coordinator
Service Central
Melbourne
01.2006 - 01.2008
- Training sales advisors on customer contact protocol (inbound, referral and outbound)
- Small to medium sized trade businesses
- Writing scripts / call guides
- One on one and group coaching and mentoring
- Supervision of appointment setting, ensuring potential providers met with the company's criteria
- Accurate collection of record details in compliance with enterprise policy
- Devise and implement effective marketing strategies.
Sales – Advertising Consultant
Countrywide Media
Melbourne
01.2002 - 01.2006
- Commission Only / 150 -200 calls per day, outbound only, selling of advertising space in community based publications
- Eg SES.
Sales Manager
Traders Success
Melbourne
01.2001 - 01.2002
- Responsible for managing call/sales centre, generating leads, setting sales targets, training and motivation of up to 20 representatives
- Implementation of new products – stock market related
- Screen potential investors to invest up to $200K in the Company.
Sales-Kitchen Designer / Showroom Operator
Bunnings Kitchen Centres
Nunawading
01.1992 - 01.2001
- Costing and estimating full kitchen renovations including sub-trades
- Interpreting building plans and drafting precise workable plans
- Implemented marketing strategies to increase market share
- Responsible for in-home presentations, designing kitchens and closing sales.
Senior Solar Consultant
Unified Energy
Melbourne
01.2018
- Outbound and Inbound calls, Website Leads
- Outsourcing for AGL, using their Business client list
- System sizes ranging from 5 KW up to 30 KW
- Conducting virtual site inspections using various applications, eg
- Near maps and google
- Providing solutions on reducing energy consumption, through the benefits of solar power, as stated by the CEC.
Sales – Advertising Consultant
Emergency Media
Melbourne
01.2017
- Commission Only / 150 -200 calls per day, outbound only, selling of advertising space in community based publications
- Eg - Police, Paramedics Australasia.
SME Solar Expert
i3R Outsourcing
Melbourne
01.2016
- Outbound and Inbound calls, Website Leads
- Outsourcing for AGL, using their Business client list
- System sizes ranging from 5 KW up to 30 KW
- Conducting virtual site inspections using various applications, eg
- Near maps and google
- Providing solutions on reducing energy consumption, through the benefits of solar power, as stated by the CEC
- Data capture for CRM, qualifying clients expectations
- Meeting KPI requirements
- Offering an array of products including PPA Energy Plans.
Solar Solutions Consultant
SunEdison / Energymatters
Melbourne
01.2015
- Inbound and outbound calls, working with partners on bulk buy programs through various city councils
- Conducting virtual site inspections using various applications, eg
- Near maps and google
- Providing solutions on reducing energy consumption, through the benefits of solar power, as stated by the CEC
- Offering an array of products, including energy plans (leasing)
- Data capture for CRM, qualifying clients expectations
- Meeting KPI requirements
- Closing sales over the phone, obtaining credit card details.
Education
Certificate II in Customer Contact -
UCMS Academy
06.2009
VICFIT Instructor / Personal Trainer -
NMIT Preston Campus
01.2001
Certificate IV in Workplace Training and Assessment -
ASCET TAFE
Essendon High School -
Skills
- Designing
- Drafting
- Costing building plans
- In Home Presentations
- Reverse sales
- Outbound sales calls
- Business –to- Business
- Face to face sales
- Consultative and presentation
- Project Management
- Lead generation
- Appointment Setting
- Recruitment
- Training
- Development
- Motivation and mentoring of staff
- Team player with excellent customer focus
- Computer skills (MS Windows, internet, technical, Various CAD programs)
- Quick learner with excellent attention to detail
- Able to meet deadlines by prioritising workload and remaining focused under pressure
- Creative problem solving and decision making skills
- Analytical and strong leadership skills
- Confident
- Proactive
- Self-motivated and dependable
- Advanced verbal and written communication skills
Accomplishments
- Top Salesperson of the year B. Solar (2019)
- Awarded Top Salesperson 5 times (1993-94, 1998-99 and 2000).
- Commended for selling 85 kitchens in 3 months (1994).
- Designer of the year (1993-94, 1996-97, 1998-99 and 2000)
- Kitchen Design published in Home Beautiful and Better Homes and Gardens
- Positioned in top 5 on Leader Sales Board 20 times out of 110 – 120 sales staff
- Increased sales volume on average from 5 to 16 kitchens per month (1997).
- Increased call centre revenue from $500 to $5,000 per day by successfully implementing new product
- Captained soccer team.
- Captained chess team.
Skillsandexperience
- Designing, drafting and costing building plans.
- In Home Presentations
- Reverse sales.
- Outbound sales calls
- Business –to- Business, including commission only basis.
- Face to face sales. Consultative and presentation.
- Project Management.
- Lead generation.
- Appointment Setting.
- Recruitment, training, development, motivation and mentoring of staff.
- Team player with excellent customer focus.
- Computer skills (MS Windows, internet, technical, Various CAD programs).
- Quick learner with excellent attention to detail.
- Able to meet deadlines by prioritising workload and remaining focused under pressure.
- Creative problem solving and decision making skills.
- Analytical and strong leadership skills.
- Confident, proactive, self-motivated and dependable.
- Advanced verbal and written communication skills.
References
- David Ellerton, CEO, i3r Outsourcing, 0449 - 950 - 500
- Michael Dalip, Head of Sales, B Solar, 0466 376 364
Timeline
Senior Solar Specialist
Winki Solar
01.2022 - 01.2024
Senior Solar Specialist
B. Solar Company
01.2019 - 01.2020
Senior Solar Consultant
Unified Energy
01.2018
Sales – Advertising Consultant
Emergency Media
01.2017
SME Solar Expert
i3R Outsourcing
01.2016
Solar Solutions Consultant
SunEdison / Energymatters
01.2015
Senior Sales Consultant
Just Solar Energy
01.2013 - 01.2014
Sales Consultant
Enviromate Solar
01.2012 - 01.2013
Sales Consultant / Kitchen Designer
Impala Kitchen Connection
01.2010 - 01.2011
Re-Works / Maintenance Coordinator
Kitchen Innovations
01.2009 - 01.2010
Team Leader – Registration Coordinator
Service Central
01.2006 - 01.2008
Sales – Advertising Consultant
Countrywide Media
01.2002 - 01.2006
Sales Manager
Traders Success
01.2001 - 01.2002
Sales-Kitchen Designer / Showroom Operator
Bunnings Kitchen Centres
01.1992 - 01.2001
Certificate II in Customer Contact -
UCMS Academy
VICFIT Instructor / Personal Trainer -
NMIT Preston Campus
Certificate IV in Workplace Training and Assessment -
ASCET TAFE
Essendon High School -
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