Andrew Urbanski
Sunshine Coast,QLD
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
36
36
years of professional experience
Work History
Branch Manager
ACD Trade (Beijer Ref)
04.2023 - Current
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Branch Manager
Australian Airconditiong Distributors (Beijer Ref)
11.2017 - 04.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Manager / 2ic
Metalflex Airconditioning
11.2011 - Current
- Delivery of customer service to develop and maintain customer relationships
- Stock control; ordering and supply.
- Management of staff including negotiating staff contracts; and managing staff roster.
- Store Operations
- Training and development
- Visual merchandising
Picker/Packer
Linfox
12.2009 - 11.2011
- General warehouse duties
- Picking and packing stock onto pallets
- Forklift driving
Stock Coordinator
Reece Civil
03.2008 - 12.2009
- Delivery of customer service
- Purchasing; receiving and merchandising of stock
Customer Service Agent
Avis Australia
02.2007 - 02.2008
- Delivery of customer service
- General clerical duties
- Preparation and processing of rental agreements
Business Manager/Sole Proprietor
Pot Solutions
06.2004 - 01.2007
- Delivery of customer service to develop and maintain customer relationships
- Stock control; ordering and supply
- Management of staff including negotiating staff contracts; and managing staff roster
- Overseeing finances including wages and banking
- Organization of promotions and advertising/marketing strategies.
Manager
Geelong Better Gardens
01.2001 - 06.2004
- Delivery of customer service to develop and maintain customer relationships
- Stock control; ordering and supply
- Management of staff
Furnance Operator/Quality Controller
Pilkington Automotive
06.1989 - 10.2000
- Quality Control of glass specifications
- Operation and maintenance of die bending option 4 furnace
Education
Certificate IV - Warehousing and Distribution
Advanced Diploma - Horticulture
Forklift License - undefined
Skills
- Strong customer relationship management
- Proficient in customer engagement and support
- Effective workload organization
- Skilled in team leadership and task allocation
- Significant retail experience
- Operational leadership in small business
- Proficient in computer applications
- MS Excel
- MS Office
- MS PowerPoint
- MS Word
- Windows for workgroups
Timeline
Branch Manager
ACD Trade (Beijer Ref)
04.2023 - Current
Branch Manager
Australian Airconditiong Distributors (Beijer Ref)
11.2017 - 04.2023
Branch Manager / 2ic
Metalflex Airconditioning
11.2011 - Current
Picker/Packer
Linfox
12.2009 - 11.2011
Stock Coordinator
Reece Civil
03.2008 - 12.2009
Customer Service Agent
Avis Australia
02.2007 - 02.2008
Business Manager/Sole Proprietor
Pot Solutions
06.2004 - 01.2007
Manager
Geelong Better Gardens
01.2001 - 06.2004
Furnance Operator/Quality Controller
Pilkington Automotive
06.1989 - 10.2000
Advanced Diploma - Horticulture
Forklift License - undefined
Certificate IV - Warehousing and Distribution
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