Andrew Urbanski
Sunshine Coast,QLD
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
36
36
years of professional experience
Work History
Branch Manager
ACD Trade (Beijer Ref)
Sunshine Coast, QLD
04.2023 - Current
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Branch Manager
Australian Airconditiong Distributors (Beijer Ref)
Geelong, VIC
11.2017 - 04.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Manager / 2ic
Metalflex Airconditioning
11.2011 - Current
- Delivery of customer service to develop and maintain customer relationships
- Stock control; ordering and supply.
- Management of staff including negotiating staff contracts; and managing staff roster.
- Store Operations
- Training and development
- Visual merchandising
Picker/Packer
Linfox
12.2009 - 11.2011
- General warehouse duties
- Picking and packing stock onto pallets
- Forklift driving
Stock Coordinator
Reece Civil
03.2008 - 12.2009
- Delivery of customer service
- Purchasing; receiving and merchandising of stock
Customer Service Agent
Avis Australia
02.2007 - 02.2008
- Delivery of customer service
- General clerical duties
- Preparation and processing of rental agreements
Business Manager/Sole Proprietor
Pot Solutions
06.2004 - 01.2007
- Delivery of customer service to develop and maintain customer relationships
- Stock control; ordering and supply
- Management of staff including negotiating staff contracts; and managing staff roster
- Overseeing finances including wages and banking
- Organization of promotions and advertising/marketing strategies.
Manager
Geelong Better Gardens
01.2001 - 06.2004
- Delivery of customer service to develop and maintain customer relationships
- Stock control; ordering and supply
- Management of staff
Furnance Operator/Quality Controller
Pilkington Automotive
06.1989 - 10.2000
- Quality Control of glass specifications
- Operation and maintenance of die bending option 4 furnace
Education
Certificate IV - Warehousing and Distribution
Advanced Diploma - Horticulture
Forklift License - undefined
Skills
- Strong customer relationship management
- Proficient in customer engagement and support
- Effective workload organization
- Skilled in team leadership and task allocation
- Significant retail experience
- Operational leadership in small business
- Proficient in computer applications
- MS Excel
- MS Office
- MS PowerPoint
- MS Word
- Windows for workgroups
Timeline
Branch Manager
ACD Trade (Beijer Ref)
04.2023 - Current
Branch Manager
Australian Airconditiong Distributors (Beijer Ref)
11.2017 - 04.2023
Branch Manager / 2ic
Metalflex Airconditioning
11.2011 - Current
Picker/Packer
Linfox
12.2009 - 11.2011
Stock Coordinator
Reece Civil
03.2008 - 12.2009
Customer Service Agent
Avis Australia
02.2007 - 02.2008
Business Manager/Sole Proprietor
Pot Solutions
06.2004 - 01.2007
Manager
Geelong Better Gardens
01.2001 - 06.2004
Furnance Operator/Quality Controller
Pilkington Automotive
06.1989 - 10.2000