Andrew Vu
Melbourne,Australia
Summary
Highly driven and diligent individual with excellent teamwork and customer service skills gained through experience as an Optical Assistant. Currently seeking to earn more experiences and put a foot in the door into a professional environment. Passionate about building strong customer relationships with an efficiency-driven, team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Optical Assistant
Specsavers
Sunshine, Melbourne
11.2021 - 08.2025
- Managed administrative tasks such as customer calls, follow-up reminders, corresponding via email and appointment scheduling in a fast-paced front office environment
- Effectively promoted and upsold additional products and services to meet customer needs and drive revenue growth
- Processed sales transactions accurately, including the use of point-of-sale systems, cash handling, EFTPOS, and end-of-day balance procedure’s
- Actively listened to customer needs during sales consultations, in order to tailor product recommendations aligned with preferences
- Handled customer queries/concerns with utmost professionalism and care, ensuring timely resolution and customer satisfaction
- Demonstrated administrative competence with the handling of appointment bookings, inventory tracking, and developing strong time management skills in a fast-paced environment
Production Worker
Australian Natural Milk Association
Derrimut, Melbourne
02.2017 - 12.2017
- Packaged and labelled products from conveyor systems to meet daily production targets
- Checked and organized stock labels to maintain accurate inventory records
- Ensured all stock was accurately weighed and sent out according to specifications
- Ensured smooth production operations by efficiently replenishing stock
- Handled manual pallet jack operations to relocate stock
- Carefully stored materials in the UV room, adhering to handling and safety protocols
- Maintained cleanliness and proper organization in assigned work areas to promote a safe working environment
- Demonstrated the ability to manage multiple responsibilities simultaneously, while meeting deadlines consistently
Education
Bachelor of Arts - Contemporary Music
Australian Institute of Music
Melbourne, VIC07-2025
Victorian Certificate of Education -
Caroline Chisholm Catholic College
Braybrook, VIC01-2016
Skills
- Customer service
- Time management
- Communication
- Attention to detail
- Problem solving
- Cash register skills
- POS system experiences
Accomplishments
- Final recitals
- Two years of badminton training with an elite coach (Ex Australian National Team player)
Volunteer Experience
Glengala Road Pharmacy
Extracurricular Activities
Piano Badminton Gym Volunteer work
References
- Billy, Supervisor/Manager, Specsavers Sunshine, 0433 983 282
- Phil, Production manager, Australian Natural Milk Association, 0411 493 464
Languages
English
Native/ Bilingual
Vietnamese
Professional
Timeline
Optical Assistant
Specsavers
11.2021 - 08.2025
Production Worker
Australian Natural Milk Association
02.2017 - 12.2017
Bachelor of Arts - Contemporary Music
Australian Institute of Music
Victorian Certificate of Education -
Caroline Chisholm Catholic College
Similar Profiles
Ranjisha RameshRanjisha Ramesh
Optical assistant at SpecsaversOptical assistant at Specsavers
Abderrahmane BousekineAbderrahmane Bousekine
Optical assistant and lab technician at specsaversOptical assistant and lab technician at specsavers
Ashmeet KaurAshmeet Kaur
Customer Service Representative at SpecsaversCustomer Service Representative at Specsavers
Anisa ThazeemAnisa Thazeem
Optical assistant at SpecsaversOptical assistant at Specsavers
Agam JohalAgam Johal
Optical Assistant at Specsavers, CroydonOptical Assistant at Specsavers, Croydon