Andrew Ward
Hawthorn,VIC
Summary
Hardworking team member with experience in dining and bartending establishments. Committed to upholding highest standards of customer service. Well versed in customer interactions and food and beverage safety practices. Successful at managing multiple priorities with a positive and calm attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Kegs On Legs
12.2022 - Current
- Managed increased customer traffic during special events, commonly working at weddings, birthdays and parties.
- Mixed unique and wide ranging cocktails for customers according to each event organisers unique specifications.
- Maintained the bar's appearance and ensured a well-stocked inventory to promptly fulfill customer requirements within busy and fast paced environments.
- Adhered to alcohol awareness protocols to prevent the overconsumption of beverages by guests.
- Stocked and aided transport of inventory with efficiency.
BARTENDER
Delaware North
04.2022 - Current
- Managed high volume and intoxicated customers during AFL matches.
- Prevented overconsumption of alcohol through following Alcohol Awareness Procedures
- Aided training for new bartenders, covering drink preparation, customer service and completing orders.
- Adhered to precise recipes and measurements for drinks to minimize product usage efficiently.
- Ensured compliance with age restrictions by verifying customers' ages.
Front of House Team Member
Fiorelli
12.2021 - 11.2022
- Established welcoming atmosphere by maintaining friendly interactions with customers.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained table settings between guests by replenishing low items and wiping down surfaces.
- Aided servers by delivering food, refilling beverages, and retrieving items for guests.
- Sustained an orderly and well-kept work area to ensure adherence to quality and aesthetic standards.
- Frequently monitored dining spaces, addressing spills, cleaning tables, and replenishing stations as required.
Back of House Team Member
Fiorelli
12.2021 - 11.2022
- Executed daily cleaning and maintenance routines to ensure a well-kept and organized kitchen environment.
- Collaborated with kitchen staff in maintaining orderly and efficient service to customers.
- Maintained and ensured the cleanliness of service stations, prep areas, and countertops.
- Prepared meals and drinks, ensuring strict adherence to food safety procedures.
- Maintained a calm demeanor and upheld work standards consistently, even in demanding situations.
Education
Bachelor of Science - Psychology
Melbourne University
Melbourne, VIC12.2024
High School Diploma -
Scotch College
Scotch College2021
Skills
- Customer Service
- Self-Learning
- Self-Discipline
- Complex Problem-Solving
- Customer Service
- Clear and Effective Communication
- Highly Reliable
- Knowledge of and ability to statistically analyse data
- Performance Improvement
- Responsible Alcohol Service
- Handling Difficult Customers
Certification
- Responsible Serving of Alcohol License
Interests
Interested in the arts, with a strong understanding of pop culture, music, movies and games.
Interest and skill with guitar and music theory.
Interest in technology and cursory knowledge of pertinent aspects of most technology on the market.
Interest in sports and exercise and self-coaching with particular skill in rock climbing.
Timeline
Bartender
Kegs On Legs
12.2022 - Current
BARTENDER
Delaware North
04.2022 - Current
Front of House Team Member
Fiorelli
12.2021 - 11.2022
Back of House Team Member
Fiorelli
12.2021 - 11.2022
Bachelor of Science - Psychology
Melbourne University
High School Diploma -
Scotch College
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