Summary
Overview
Work History
Education
Skills
Family & AFL
Timeline
Generic

Andrew Welsford

Cairns

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

27
27
years of professional experience

Work History

Business Development Lead

Reece Group PTY LTD
01.2022 - Current
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Provided exceptional customer service, fostering long-term relationships with key accounts.
  • Improved client retention rates by addressing concerns promptly and implementing effective solutions tailored to their needs.
  • Implemented data-driven strategies for better prospect identification and engagement.
  • Increased client base by identifying and pursuing new business opportunities.
  • Engaged with customers to build business relationships.
  • Managed needs of more than 20 customers at once using strong prioritization and multitasking abilities.

Branch Manager

Reece Group
01.2008 - 01.2022
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Branch Staff

Reece Plumbing
12.2006 - 01.2008
  • Managed cash transactions accurately, ensuring proper documentation and adherence to internal controls.
  • Assisted customers by providing exceptional customer service and processing transactions.
  • Reduced wait times through efficient queue management and prompt assistance during high-traffic periods.
  • Increased customer satisfaction by providing exceptional service and addressing client concerns effectively.
  • Contributed to a positive work environment by fostering collaboration, sharing best practices, and aiding colleagues as needed.
  • Supported management in achieving branch targets through proactive participation in sales initiatives and cross-selling activities.
  • Delivered outstanding customer experiences by promptly addressing inquiries, offering personalized solutions, and building long-lasting relationships.
  • Maintained cash drawer with accurate cash handling and balancing.
  • Aided in the training of new employees on bank policies, procedures, and systems to ensure consistent levels of knowledge across the staff team.
  • Engaged in conversation with customers by actively listening and asking solid questions.
  • Maintained friendly and professional customer interactions.

Store Assistant

Woolworths Supermarket
02.2005 - 12.2006
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.

Department Manager

Woolworths Group
03.2000 - 02.2005
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Prepared annual budgets with controls to prevent overages.

Store Assistant

Woolworths Group
04.1997 - 09.2000
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Operated POS system to process payments and provide receipts.

Education

No Degree - High School

Kangaroo Flat Technical College
Bendigo
10.1989

Skills

  • Business process improvement
  • Team Mentoring
  • Competitive Analysis
  • Customer Relationship Management
  • Staff Training
  • Brand Awareness
  • Product expertise
  • Cold-calling
  • Opening and closing procedures
  • Stock management
  • Point of sale operation

Family & AFL

When i am not working i am helping My wife with 3 Adult Teenagers and their challenges in life at the moment. i am also the President of the Manunda Hawks AFL Team in Cairns which i have been a member of for 30 years.

Timeline

Business Development Lead

Reece Group PTY LTD
01.2022 - Current

Branch Manager

Reece Group
01.2008 - 01.2022

Branch Staff

Reece Plumbing
12.2006 - 01.2008

Store Assistant

Woolworths Supermarket
02.2005 - 12.2006

Department Manager

Woolworths Group
03.2000 - 02.2005

Store Assistant

Woolworths Group
04.1997 - 09.2000

No Degree - High School

Kangaroo Flat Technical College

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Andrew Welsford