Andrew Yang

• Conducted training sessions for new staff members on procedures and policies.
• Researched current trends in employee development and best practices in order to create innovative approaches for delivering training content.
• Assisted with identifying areas of improvement for existing employees' skillsets.
• Created and offered additional materials to enhance training.
• Explained goals and expectations required of trainees.
• Participated in and attended meetings to obtain information for use in training programs.
• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
• Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
• Evaluated effectiveness of training programs by collecting feedback from trainees through surveys.

• Performed daily cycle counts to ensure accuracy of inventory records.
• Sorted packages into delivery routes by factors such as size, weight and destination.
• Reported any damaged shipments immediately to supervisor.
• Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
• Worked closely with management team on projects related to improving operational efficiency in the warehouse.
• Scheduled or dispatched delivery routes to Amazon Flex Driver to locations using radios .
• Dispatched drivers to meet daily delivery needs for company customers.

• Assisting mentors to assess and treat patients.
• Working as a primary officer to treat patients and make decisions on the treatment plan.
• Responded quickly to medical emergencies to promote best possible health outcomes.
• Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
• Interviewed patients to obtain medical history and details on current issues.
• Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
• Obtained details regarding patient by questioning family members and bystanders.
• Administered oxygen therapy, intravenous fluids or medications align with QAS protocols.
• Transported patients from accident scenes or hospital settings to medical facilities in a safe manner.
• Reported and documented medical treatment administered on-site and during transport to healthcare facility on EPRF.

• Evaluated scene safety and risk to ensure protection for patients, bystanders, and medical team members.
• Assessed and monitored the condition of patients in need of first aid.
• Administered first aid treatment or life support in prehospital settings.
• Determined if further medical treatment was needed beyond what first aid could provide.
• Reported incidents or accidents to the relevant authorities according to established protocol.
• Collaborated with healthcare professionals to provide comprehensive patient care and facilitate positive outcomes.

• Assisting mentors to assess and treat patients.
• Working as a primary officer to treat patients and make decisions on the treatment plan.
• Responded quickly to medical emergencies to promote best possible health outcomes.
• Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
• Interviewed patients to obtain medical history and details on current issues.
• Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
• Obtained details regarding patient by questioning family members and bystanders.
• Administered oxygen therapy, intravenous fluids or medications align with QAS protocols.
• Transported patients from accident scenes or hospital settings to medical facilities in a safe manner.
• Reported and documented medical treatment administered on-site and during transport to healthcare facility on EPRF.

• Supported the mentors by carrying out a secondary survey by obtaining the patient's vital signs.
• Practiced history-taking skills.
• Obtained details regarding patient by questioning family members and bystanders.
• Explained medical terminology in non-complex terms to patients.

• Supported the mentors by carrying out a secondary survey by obtaining the patient's vital signs.
• Practiced history-taking skills.
• Obtained details regarding patient by questioning family members and bystanders.
• Explained medical terminology in non-complex terms to patients.

• Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
• Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
• Displayed excellent time management skills by arriving at pickup locations early or on time.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Monitored financial objectives and prepared budgets according to projections.
• Reviewed financial statements regularly to assess profitability of operations.
• Increased business by developing new marketing and promotional strategies.
• Trained, recruited, and selected shop employees.
• Executed performance reviews to encourage improved productivity for team members.
• Maintained inventory levels by ordering stock as needed.
• Created and implemented successful business plans for store management, expansion and updates.
• Established policies regarding pricing, promotions, refunds, returns.
• Managed payroll for employees at different locations.
• Administered payroll for large staff using various software programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.

- Staff recruiting and training.

- Development of training manuals.

- Annual performance review.

- Mystery shop visit.

• Supported and reported to HR Manager, such as employee recruitments and exit interviews.
• Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
• Managed employee relations issues including grievances, complaints, and disputes as needed.
• Explained company personnel policies, benefits and procedures to employees or job applicants.
• Conducted employment verification and background investigation to facilitate hiring process.
• Enforced HR policies and advised employees on labor regulations and company procedures.
• Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
• Handled confidential information with discretion and integrity.
• Posted job announcements and pre-screened applicants to candidates for available positions.
• Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
• Assisted in developing job descriptions and person specifications.
• Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
• Compiled reports on HR metrics, such as turnover rates and hiring costs.
• Assisted with administering employee benefit programs and worker's compensation plans.

• Prepared regulatory documentation and presentations and highlighted findings to support project leads.
• Maintained accurate records of research activities and results.
• Attended conferences and seminars related to the research topic area.
• Assisted with grant writing activities by researching potential funders and developing budgets for proposed projects.
• Conducted literature reviews to identify best practices and new approaches relevant to the project.
• Conducted interviews with research subjects and delivered assessments and analysis to group leaders.
• Prepared weekly summaries of key findings from research studies for presentation at team meetings.

• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Reviewed completed work to verify consistency, quality, and conformance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

• Issued receipts, refunds, credits or change due to customers.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Verified that customers were of legal age to use the service.
• Learned roles of other departments to provide coverage and keep store operational.
• Trained new team members in cash register operation, stock procedures, and customer services.

• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Upheld high standards of productivity and quality in operations.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
• Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
• Served food quickly for positive guest experiences.

• Presented public talks to promote specific topics and work of organization.
• Trained new and existing employees on best strategies for disseminating health-related information.
• Boosted community members' health knowledge through participation in health events and fairs.
• Developed culturally-sensitive health promotion materials for diverse populations.
• Developed operational plans and policies necessary to achieve health education objectives and services.
• Established partnerships with government agencies, non-profits, businesses. to promote healthy living initiatives.
• Spoke with health community workers and members of public about importance of health, prevention, and treatment.
• Collaborated with other departments to ensure efficient delivery of health services across all settings.
• Maintained databases and mailing lists to facilitate functioning of health education programs.
• Supported community and government agencies with health-related media content.
• Reviewed and maintained operation records and reports to facilitate health education programs.

• Supported community and government agencies with helping in health seminars and events.
• Presented pulic heath talks to promote health literacy in the community.
• Made referrals to utilize community resources for resident's needs.
• Collaborated with other organizations and stakeholders on projects that benefit youth volunteers.

• Used physical books, internal databases and online resources to help patrons with diverse questions.
• Supervised student assistants in providing customer service at the circulation desk.
• Developed and maintained library collection by selecting, ordering, cataloguing, and classifying books and other materials.
• Performed digital research using databases and online data repositories.
• Organized book displays and coordinated special events such as author visits.
• Conducted informational literacy workshops for community members, improving research skills and resource utilization.
• Taught group and individual instruction sessions to impart knowledge of library and research practices.