Rapid, Responsible and Reliable
Accomplishments:
- 12 years of Customer Service Experience (face to face, phone/email),
- 1.5 years of Administrative Service (travel agent and parts interpreter/service advisor),
- 2 years Hospitality Supervisor (hotels, venues, teams),
- 12 years of Driving experience in major busy cities (Lisbon, Barcelona, London, Geneva, Melbourne and more).
- 1 year of Basic Motorcycle Maintenance and Repair with some practical components.
- My goals in the next decade are to focus on a permanent career and potentially enrolling on a specific, skill uplifting course or undergo any training seemed necessary.
- Organising Whisky, Gin, Liqueur and/or Fortified wine tastings for individuals and groups, along with specific explanations of each tasting (some times details depending on knowledge seekers).
- Greeted tasting bar visitors and answered questions with upbeat attitude and professionalism.
- Skilled at working independently and collaboratively in a team environment.
- Responded to customer requests for products, services, and company information alternating languages as necessary.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Answer daily phone and online queries for parts,
- Parts ordering on manufacturer portals and suppliers,
- Stock control,
- Supporting the Service Manager for parts and bookings in the day to day running
of the Motorcycles Service reception while maintaining effective and accurate
communications between customers and the Service Manager,
- Customer facing both in the shop and online.
- Bar Supervisor / Head Waiter
- Multi Function Staff - Barman, waiter;
- Proficient in draft drinks, simple cocktails (Mix Gin, Aperol, other mixed drinks);
- Autonomous bar back, food runner, drink runner
- Team management
- Line Checks, Stock Checks
- Clear down meeting rooms after use and set up for the next meeting following the event
schedule,
- Multi-tasking, cleaning, and tidying work area, equipment and maintaining a presentable preparation area,
- Assisting the restaurant or bar team at dinner service.
- Multi Function Hotel Staff - Restaurant Waiter, Barman apprentice, Conferences & Banquets Operator/Waiter/Bartender.
- Duties included - Assembly of events, cleaning, polishing, service.
50 to 300 people served, supported and entertained
- Entertainer,
- Tour Driver,
- Company Instructor,
- Guided Tours - Lisbon, Cascais, Sintra, Fátima, Nazaré, Porto
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote memorable experiences.
- Fan of Motorsports (mostly off-road), Health, Nutrition, Music, Audiobooks and overall evolution (constant learning and improvement),
- My hobbies are Online Learning, Gym, Nutrition Experiments (cooking and supplementation) and Health-focused audiobooks
- Full Australian Car and Motorcycle License transferable to different countries