Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Andrew Hartigan

Melbourne

Summary

Energetic Membership Service Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals on a monthly basis and developing staff to success. Recognized for leading and guiding staff to meet common organizational targets. Achieved multiple monthly KPI goals and won several accolades for my achievements across the state.

Overview

13
13
years of professional experience

Work History

Membership Services Manager

Goodlife Health Clubs
02.2023 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Empowered team to achieve goals both individually and for the club.

Membership Service Consultant

Goodlife Health Clubs
02.2021 - 01.2023
  • Provided information about service procedures and expected timelines.
  • Applied advanced Sales and Customer service skills and knowledge of several business programs on daily basis.
  • Discussed options with potential members and determined appropriate memberships and service addons.
  • Documented payment details and personal information on customer accounts.

Assistant Retail Department Manger

Woolworths
09.2017 - 09.2019
  • Followed quality standards and procedures to minimise errors and maximise customer satisfaction.
  • Improved quality processes for increased efficiency and effectiveness.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organisation.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.

Retail Assistant

Woolworths
10.2010 - 10.2017
  • Stayed current on available products, store promotions and customer service policies to better assist with any need.
  • Stocked merchandise each seasonal change-over, clearly labelling items, arranging according to size or colour and preparing attractive displays.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Blocked and faced products on displays and shelves in accordance with company policy.

Education

High School Diploma -

Mullauna College
Mitcham
09.2012

Skills

  • Department management
  • Departmental collaboration
  • Interdepartmental coordination
  • Retail management
  • Retail merchandising specialist
  • Training and Development
  • Excellent Communication
  • Problem-Solving

Accomplishments

  • Achieved Budget as an MSC through effectively helping with generating proactive leads, accumulating to a month high of 102 sales.
  • Achieved Clubs KPIs on multiple occasions with team
  • As Membership Support Manger, achieved Club KPIs in first 2 months of the role as well as in October and November.
  • Won regional awards on multiple occasions, including highest joiners and addons.
  • Achieved rising star in March 2023 in the region

Timeline

Membership Services Manager

Goodlife Health Clubs
02.2023 - Current

Membership Service Consultant

Goodlife Health Clubs
02.2021 - 01.2023

Assistant Retail Department Manger

Woolworths
09.2017 - 09.2019

Retail Assistant

Woolworths
10.2010 - 10.2017

High School Diploma -

Mullauna College

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Andrew Hartigan