Summary
Overview
Work History
Education
Skills
References
Timeline
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Andrew Minwoo Sim

Andrew Minwoo Sim

Strathfield South,NSW

Summary

Experienced and reliable customer service officer with extensive experience with strong IT/administrative skills. Committed to helping customers resolve issues and willing to learn and grow and undergo any training as required. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.

Overview

1
1
year of professional experience

Work History

IT Support Specialist

Ozfresh Investments Pty Ltd
Sydney, NSW
01.2023 - 01.2024
  • Provided technical support to clients via phone, email, and remote access.
  • Installed software applications as requested by customers.
  • Developed and maintained user accounts, permissions, and access rights through microsoft 365 Admin
  • Performed troubleshooting to diagnose and resolve complex technical
    problems within the ERP system
  • Developed comprehensive training and support manuals, significantly improving employee IT literacy across state branches.

Level 1 Technical Support Representative

Energy Australia
Geelong, VIC
01.2023 - 11.2023
  • Developed knowledge base articles for common technical problems.
  • Analyzed customer inquiries and identified solutions.
  • Maintained accurate records of all interactions with customers.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.

Education

Diploma - Full Stack Software Engineer

Academy Xi
Remote
11-2024

Skills

  • Customer Service
  • Analytical Problem-Solving mindset
  • High proficiency in Office 365
    products
  • User Training
  • basic javaScript coding ability

References

References available upon request.

Timeline

IT Support Specialist

Ozfresh Investments Pty Ltd
01.2023 - 01.2024

Level 1 Technical Support Representative

Energy Australia
01.2023 - 11.2023

Diploma - Full Stack Software Engineer

Academy Xi
Andrew Minwoo Sim