Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrews Mark-Amin

Perth,WA

Overview

6
6
years of professional experience
1
1
Certification

Work History

Specialist

Apple
11.2023 - 02.2024
  • Specialise in uncovering customers' needs and providing meaningful solutions.
  • Assisting customers with trouble shooting for their devices
  • Serve as the initial point of contact for customers entering the store, guiding them through product selection, advising, selling, and setting up new products.
  • Perform various task within the store including visual merchandising
  • Assisting team members
  • Staying up to date on products to effectively engage with customers and apply knowledge in interactions
  • Assisting with back of house merchandising including stock count and assisting with online pickup orders
  • Setting up carrier contracts with Telstra, Optus and Vodafone for customers
  • Assisting customers in applying for instalment payments on Latitude
  • Achieved a high team member score and net promoter score with great customer feedback

Business Administration Intern

WA Holiday Guide
07.2023 - 10.2023
  • Creating and scheduling engaging social media posts for clients on Facebook and Instagram for customers and the company
  • Developed client relationships through effective communication and providing exceptional customer service
  • Managing the availability of accommodations and tours for clients through Bookeasy
  • Presenting and confirming new and existing customer accounts
  • Editing and saving website information on website database Joomla
  • Using the customer relation management software Pipedrive to update and comple daily administrative tasks
  • Liasing with the Managing Director for daily office task and feedback

Cook/Server

JBento
03.2020 - Current
  • Prepare and cook dishes to a high standard
  • Work with a small but efficient and hardworking team to feed over 100 customers daily
  • Preparation of ingredients required to ensure the restaurant is ready to operate smoothly
  • Responsible for taking orders and interacting with customers ensuring they have an enjoyable experience
  • Other task involves setting up the restaurant for daily operations and cleaning up at the end of the day ensuring the shop looks presentable
  • Memorized frequent customer preferences to build relationships and loyalty
  • Memorized menu to help diners make informed meal choices.

Police

Singapore Police Force
04.2018 - 02.2020
  • Enlisted in the Singapore Police Force as part of my required National Service
  • Recruited to Protective Security Command unit
  • Successfully selected into a specialised 26-man team
  • Took part in extra rigorous specialised training
  • Patrol high-profile areas and events in Singapore
  • Led a team and junior recruits
  • Assisted in training new recruits
  • Supervised public events to maintain order and enforce laws.

Education

Bachelor of Commerce In Economics -

University of Western Australia

ATAR -

Trinity College
11.2017

Skills

  • Ability to Work Under Pressure
  • Office Administration
  • Problem Solving Skills
  • Teamwork
  • Time Management
  • Computer Skills
  • Meal Preparation
  • Efficient multitasking
  • Customer Engagement
  • Idea Development and Brainstorming
  • Providing tailored solutions to meet customers' needs and requirements

Certification

Driver’s License

Timeline

Specialist

Apple
11.2023 - 02.2024

Business Administration Intern

WA Holiday Guide
07.2023 - 10.2023

Cook/Server

JBento
03.2020 - Current

Police

Singapore Police Force
04.2018 - 02.2020

Bachelor of Commerce In Economics -

University of Western Australia

ATAR -

Trinity College
Driver’s License

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Andrews Mark-Amin