Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrews Mark-Amin

Salter Point,Australia

Summary

Organised and dependable candidate skilled in effectively managing multiple priorities with a positive attitude. Proven track record of willingly taking on additional responsibilities to achieve team goals.

Overview

6
6
years of professional experience

Work History

Specialist

Apple
Perth, Australia
11.2023 - 02.2024
  • Provided a professional environment where customer needs are understood, while offering complete solutions to all their technology needs.
  • Developed excellent communication skills by helping customers determine which mobile devices and plans are most suitable for their needs.
  • Maintained visual merchandising through Apple's technical and merchandising principles.
  • Remained up-to-date on products to engage with customers and provide an exceptional experience.
  • Assisted customers in setting up phone contracts and applying for installment payment plans while maintaining customer confidentiality.
  • Scheduled and booked customers in for repair and shopping appointments.
  • Consistently achieved a high NPS score of 80 and above, and ateam member score of 90 and above.
  • Provided technical support for customers in resolving complex issues

Business Administration

WA Holiday Guide
07.2023 - 10.2023
  • Extensively updated social media by creating and scheduling engaging social media posts for clients' accommodations and tour services in Western Australia via Facebook Meta Suite.
  • Answered phone calls to assist with customer inquiries and accommodation bookings, and transferred calls to appropriate colleagues.
  • Used CRM software, Pipedrive, to stay up to date with client tasks, including creating new content for social media, updating website, and media content through Joomla.
  • Managed accommodation availability through operator management software, Bookeasy.
  • Liaising with the Managing Director for daily office tasks and feedback.
  • Training new interns on software systems and office processes.

Cook/Server

JBento
03.2020 - 10.2023
  • Prepared and cooked food according to restaurant specifications, adapting to changes in the menu and special features.
  • Efficiently prepared ingredients and set up restaurant to ensure smooth restaurant operation.
  • Handled order taking, demonstrated exemplary customer service by performing above and beyond what was expected.
  • Memorised frequent customer preferences to build customer relationships and loyalty.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Enhanced customer satisfaction by delivering high-quality, visually appealing dishes.
  • Supervised and trained kitchen staff on proper preparation techniques.

In-Situ Response Police Officer

Singapore Police Force
Singapore, Singapore
04.2018 - 02.2020
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergencies.
  • Utilised excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Enhanced public safety by conducting routine patrols in high-profile locations and responding to emergency calls promptly.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Provided security at public events such as parades, concerts, or sporting events.

Education

Bachelor of Commerce Majoring in Economics -

University of Western Australia
Perth, WA

Skills

  • Customer Relations
  • Teamwork and Collaboration
  • Self Motivation
  • Time Management
  • Attention to Detail
  • Analytical Thinking

Timeline

Specialist

Apple
11.2023 - 02.2024

Business Administration

WA Holiday Guide
07.2023 - 10.2023

Cook/Server

JBento
03.2020 - 10.2023

In-Situ Response Police Officer

Singapore Police Force
04.2018 - 02.2020

Bachelor of Commerce Majoring in Economics -

University of Western Australia

Similar Profiles

CREATE PROFILE
Andrews Mark-Amin