Andrey Gozhanskiy

• Managed rosters for 13 staff across two locations, ensuring optimal staffing levels and efficiency.
• Performed coaching sessions with both managerial and non-managerial staff to enhance skills and performance.
• Created Individual Development Plans (IDPs) for underperforming staff, providing clear goals and support for improvement.
• Developed and implemented incentive programs to drive business performance and motivate staff.
• Oversaw stock management, ensuring accurate inventory levels and effective stock control.
• Conducted multiple types of 1-on-1 and team coaching sessions to improve product knowledge and sales techniques.
• Maintained high standards of customer satisfaction by implementing customer service best practices and addressing customer concerns promptly.
• Coordinated and managed all aspects of store operations, including sales, rostering, and customer experience, to ensure seamless and efficient operation of both locations.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities, in the store with average customer foot-traffic of 1500 people per week.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries, increasing customer interaction scores from 60% to 89%
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement across 15 different KPI's
• Created and maintained safe and secure work environments for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.

• Actively coached a team of 4 staff in business sales solutions, and tailoring of the product in line with clients' needs

• Constantly exceeded sales targets (store and personal) in business sales

• Managed small and medium business accounts, with pragmatic approach and tailored solutions for complex issues.

• Connected large business clients with enterprise sales team based on individual needs and vendor capabilities.

• Engaged with customers to build rapport and loyalty.

• Exceeded sales goals, increased revenue, and facilitated sales.

• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

• Upsold and closed customer sales by driving product benefits around client needs.

• Used CRM software to record customer interactions and track general sales activities for review and follow-up.

• Connected customers with services based on individual needs and vendor capabilities.

• Training staff in sales techniques, and customer interaction.

• Prepared variety of different written communications, reports and documents.

• Used CRM software to record customer interactions and track general sales activities for review and follow-up.

• Grew business sales through effective cross-selling, exceptional customer service and cold calling.

• Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.

• Onboarded new temps by entering employee information into systems.

• Support vulnerable Australians to navigate social security legislation, entitlements, and obligations to ensure they can return to full time employment within community as quickly as possible.
• Ensured I fulfilled my duties in accordance with the Australian Public Service Values and promoted culture with my colleagues where these values were upheld.
• Have responsibility for planning own work goals and priorities that align with and achieve own and team outcomes.
• Make decisions that impact the overall outcomes for the work area, but the impact on agency operations and resources is minor.
• Make administrative and operational decisions within defined parameters and following established procedures and protocols. Decisions are likely to impact the work area or specific function.
• Apply standard procedures to meet stakeholder requirements, offer assistance to solve stakeholder problems and seek assistance as appropriate.
• Cultivate effective stakeholder relationships within the challenging front face of the Commonwealth's community engagement to achieve better fraud detection outcomes and ensure individuals received all they are entitled to.
• Ensured information was handled in accordance with: The Privacy Act (1974) including Australian Privacy Principles; The Public Services Act (1991); and The Protective Security Policy Framework (PSPF)
• Engaged with clients of various cultural backgrounds across a geographically dispersed landscape to support colleagues facing severe workload capacity fluctuations.

• Working remotely without assistance on high-end large scale construction projects

• Discussing strategies for improving testing results and quality of work with relevant stakeholders.

• Adjusted machine settings to maximize performance and equipment longevity.

• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.

• Communicated clearly with intent and influence the site engineering team and field staff to coordinate work that complied with design and construction documents.

• Identified any key changes to project that could affect cost, completion date and customer relationship.

• Determined root cause and provided corrective action to prevent future failures through investigation and analysis.