Andri Saputra

In addition to my role as Event Executive, my roles and responsibilities as Event Manager are as following:

• Streamlined event planning processes by implementing efficient project management strategies.
• Managed and coordinated large-scale Weddings, social events and conferences.
• Managed and oversaw logistics for weekly events and ensuring relevant departments are informed such as loading dock, security and Operation.
• Analyzed event costs to identify areas of improvement and cost savings.
• Recruited trained and managed team member.
• Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
• Coordinated with sales and marketing teams to publicize and promote events.
• Maintained and built comprehensive database of industry contacts, vendors and venues.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Implemented protocols and procedures to effectively manage planning process.

• Consulted with customers to determine objectives and requirements for events.
• Worked closely with clients to meet goals, maintain deadlines and resolve complaints or service issues
• Developed creative themes for events and created related activities to engage attendees.
• Developed floor plan and event order detailing all food and beverage, agenda and billing information for client to review.
• Managed event logistics and operations.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Communicated with catering, lighting and sound companies to obtain price quotes.
• Coordinated florists, photographers, and musicians for events.
• Reviewed event bills to confirm accuracy and approve payment.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavours.

• Collaborated with design teams to develop visually appealing event materials such as invitations, signage, and promotional materials.
• Coordinated schedules and timelines for events.
• Planned small-scale events such as conferences and meetings, social events and wedding.
• Maintained and distribute internally reports such as floor plan and event orders distribution, surveys.
• Processed all events invoices to relevant vendors.
• Worked closely with Event Manager to assist with administration and logistic tasks.

• Enhanced attendee experience by meticulously planning and executing event logistics.
• Conducting site inspections for two properties and converting enquiries to confirm bookings
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
• Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
• Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Reviewed event bills to confirm accuracy and approve payment.
• Conducted post-event analysis, identifying areas of improvement for future events.

• Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
• Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
• Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
• Enhanced guest satisfaction by efficiently handling front office tasks and promptly addressing inquiries.
• Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.
• Effectively maintain hotel inventory and relocate guests in the event of an overbooking.
• Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
• Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
• Conducted regular financial audits of the front office department, ensuring accurate revenue tracking and budget adherence.
• Promoted upselling strategies among staff members, resulting in increased revenue from room upgrades and additional services.

• Enhance customer satisfaction by tailoring travel packages to individual preferences and needs.
• Streamlined booking processes for increased efficiency and reduced client wait times.
• Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
• Streamlined communication processes for increased efficiency in handling customer inquiries.
• Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
• Built strong relationships with clients through exceptional communication and personalized service.
• Maintain thorough and accurate knowledge of Club Med resorts
• Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
• Collaborated with team members to optimize travel recommendations and share industry knowledge.