Summary
Overview
Work History
Skills
Additional Information
Certification
Timeline
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Andriana Kobas

Summary

Driven by a passion for excellence in hospitality and event management, I leveraged guest relations and strategic planning skills to enhance customer satisfaction and profitability. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Boutique Hotel Manager

Oscars Waterfront Boutique Hotel
03.2020 - 07.2024
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Monitored safety procedures to ensure a secure environment for both guests and employees.
  • Bookeeping and maintaining financial records
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Events Manager

Associations Of Ukrainians In Victoria (A.U.V)
01.2012 - 06.2018
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
  • Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
  • Coordinated florists, photographers, and musicians for events.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Created memorable experiences for guests through immersive entertainment options at various events.
  • Enhanced attendee experience by meticulously planning and executing engaging event agendas.
  • Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
  • Established strong relationships with vendors, securing optimal pricing and service quality for events.

Skills

  • Guest complaint resolution
  • Guest Relations Management
  • Guest services management
  • Staff Training
  • Staff Scheduling
  • Hospitality
  • Outstanding communication skills
  • Reservations Management
  • Food and Beverage Operations
  • Telephone Etiquette
  • Strategic planning and analysis
  • Account Administration
  • Special Event Coordination
  • Social media networking
  • Customer Service
  • Guest Services

Additional Information

Di Pausewang

Business Owner

0418 115 522


Tim Auld

0439 061 616


Taras Moravski

Director / Association of Ukrainians in Victoria


Guest Reviews on Trip Advisor / Booking.com

Certification

Traveller Review Award 2024

Ella Bache College Diploma in Beauty Therapy / Skin Science 2004

Sacred Heart College Graduate 2000


Timeline

Boutique Hotel Manager

Oscars Waterfront Boutique Hotel
03.2020 - 07.2024

Events Manager

Associations Of Ukrainians In Victoria (A.U.V)
01.2012 - 06.2018

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Andriana Kobas