Hi, I’m
Andriana Martinez
Canberra,ACT
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in various environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
years of professional experience
3
years of post-secondary education
Work History
Self Employed Services
Professional Makeup Artist
02.2016 - Current
Job overview
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Displayed artistic vision when designing creative makeup concepts for editorial shoots or special effects work in film productions.
- Developed loyal following of clients by providing high-quality services.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Consistently met tight deadlines without sacrificing quality or client satisfaction on various projects.
- Scheduled onsite and offsite makeup appointments for clientele.
Australasian Beauty Therapy Academy
Makeup Trainer
02.2016 - 12.2022
Job overview
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Trained and mentored over 100 advanced makeup diploma and beauty students
- Facilitated virtual, in-person and blended learning sessions.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Established and maintained quality control standards.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviours throughout training process.
Calvary Hospital Bruce
Ward Clerk
02.2012 - 02.2014
Job overview
- Organized paperwork for doctors, nurses, and patients.
- Managed office bookkeeping with insurance billing and patient payments.
- Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
Napoleon Perdis Cosmetics
Retail Makeup Artist
08.2011 - 02.2012
Job overview
- Conferred with producers, customers and performers to determine desired appearance.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Enhanced clients'' confidence with tailored makeup applications for special events and daily wear.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Demonstrated and explained use of different beauty products to educate customers.
- Served as a brand ambassador at store events, engaging potential customers and showcasing product offerings.
- Boosted sales through effective product demonstrations and in-depth knowledge of cosmetic trends.
Price Attack
Retail Customer Service Representative
02.2009 - 02.2011
Job overview
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours.
- Promptly responded to inquiries and requests from prospective customers.
- Demonstrated excellent product knowledge by staying up-to-date on industry trends and new arrivals instore.
- Assisted customers in making informed purchase choices and selecting products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Fruitylicious
Shop Clerk
02.2007 - 11.2009
Job overview
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers entering store and offered assistance with requirements.
- Monitored customers for signs of security concerns and escalated issues to management.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Operated POS system to receive payment and accurately count and provide change.
- Set up and took down displays for promotional products and kept shelf tags labeled correctly to reduce pricing discrepancies.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Australasian Beauty Therapy AcademyCanberra, ACT
Advanced Diploma from Makeup
02.2016 - 12.2016
Daramalan CollegeDickson, ACT
Year 12 Certificate
01.2009 - 12.2010
Canberra Institute of TechnologyCanberra
Certificate IV from Training And Assessment
06.2018 - 07.2018
Skills
- Computer and Technology Proficiency
- Staff education and training
- Account Management
- Administrative and Office Support
- Customer Service
- Teamwork and Collaboration
- Communication
- Calm Under Pressure
- Business Development
- Leadership
- Relationship Building
- Organised
Timeline
Canberra Institute of Technology
Certificate IV from Training And Assessment
06.2018 - 07.2018
Professional Makeup Artist
Self Employed Services
02.2016 - Current
Makeup Trainer
Australasian Beauty Therapy Academy
02.2016 - 12.2022
Australasian Beauty Therapy Academy
Advanced Diploma from Makeup
02.2016 - 12.2016
Ward Clerk
Calvary Hospital Bruce
02.2012 - 02.2014
Retail Makeup Artist
Napoleon Perdis Cosmetics
08.2011 - 02.2012
Retail Customer Service Representative
Price Attack
02.2009 - 02.2011
Daramalan College
Year 12 Certificate
01.2009 - 12.2010
Shop Clerk
Fruitylicious
02.2007 - 11.2009
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