Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Andriana Murialdo

Leumeah

Summary

Experienced with team leadership, operational efficiency, and strategic planning. Utilises effective communication and problem-solving skills to enhance productivity and drive success.

Overview

2022
2022
years of professional experience

Work History

2IC Manager/Assistant Manager/Customer Service Representative

AMR Hair & Beauty Supplies
03.2014 - 02.2022
  • Managed, trained and supervised staff
  • Office assistant, accounts, payable and receivable
  • Answered phone inquiries and processed customer orders, and data entries for wholesalers and salons.
  • Picking of orders and assisted at front register in store.
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty,
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Maintained professional attitude by staying calm when addressing unhappy or angry customers.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in warehouse by restocking and filling shelves.
  • General office duties
  • Liasing with company suppliers
  • Purchasing and stock control, ordering stock for retail store.
  • Represented company at Industry Trade Shows & Expos.
  • Communicated with existing and potential clients to promote sales.
  • General cleaning of retail store
  • Maintained a safe work environment in compliance with OH&S requirements.

National Office Manager

G&T Hair and Beauty Supplies
03.2001 - 09.2008
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed, trained & supervised a large team
  • Maintained office accounts, stores, and supplies
  • Customer Service
  • Processed orders & Data entry for several franchises, Hair & Beauty Wholesalers and salons
  • Processed and picked overseas orders
  • Purchasing and stock control for warehouse
  • Answered telephone enquiries & phone orders
  • Filing & record keeping
  • Assisting the General Manager in all duties
  • Book keeping and wages
  • Conducted meetings and group discussions
  • Represented company at industry trade shows and expos
  • Communicated with existing & potential clients to promote sales
  • Designed and proofread customer newsletters & promotional material
  • Maintained a safe work environment in compliance with OH&S requirements

OIC, 2IC, Declaration/ Polling Official

AEC- Australian Electoral Commission
09.1995 - 2006
  • I have worked at many Elections in both Federal & State and I have worked at Council Elections during this period of time.
  • Enhanced voter experience by efficiently processing registrations and providing clear instructions on voting procedures.
  • Facilitated timely ballot counting by carefully following established guidelines and procedures.
  • Communicated respectfully with diverse populations, fostering an inclusive atmosphere at the polling station.
  • Displayed strong interpersonal skills while interacting with voters from various backgrounds, ensuring all felt welcome and respected.

2IC Manager

Werrira By-Election
03.2005 - 03.2005
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Scrutinising & re-checking of ballot papers including declaration/postal votes

OIC- Officer In Charge

State General Election, Heckenberg Public School
03.2003 - 03.2003
  • Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
  • Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
  • Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
  • Improved overall unit efficiency by implementing streamlined processes and procedures.
  • Scrutinising & re-checking of ballot papers including declaration/postal votes.
  • Data collection and tally of all ballot papers to relay to the Electoral Commission.

Divisional Office Assistant- Temp

Australian Electoral Commission
11.2001 - 12.2001
  • General Administrative support to the Divisional Returning Officer.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Scrutinising & re-checking of ballot papers including declaration/postal votes.
  • General office duties as required.

Sales/General Store Manager (Re-employment)

Kidz Ahoy Children’s Wear
03.2001 - 08.2001
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Trained staff in professional selling skills
  • Managed the store
  • Supervised staff
  • Customer Service
  • Ordering stock, labelling & pricing
  • Book-keeping and wages
  • Reconciliation and banking
  • Establishing customers needs & interests

Beauty Therapist Manager

House of Beauty
04.2000 - 03.2001
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment.
  • Helped clients and customers feel relaxed and comfortable
  • Managing the Beauty salon
  • Client liaison
  • Answering phone enquiries
  • Making client appointments
  • Hair removal
  • Facial & body treatments
  • General reception duties
  • Nail Artistry

Beauty Therapist Manager

Beaute Instyle
11.1998 - 04.2000
  • Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Managing, training & supervising staff and working in both salons
  • Answering phone enquiries and making client appointments
  • Hair removal
  • Facial and Body treatments
  • Massage & Aromatherapy
  • General front desk reception duties

Retail Store Manager

Kidz Ahoy Children’s Wear
08.1996 - 09.1998
  • Maintained a clean and organised store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managing the store
  • Supervision of staff
  • Customer Service
  • Professional selling skills
  • Handled objections professionally
  • Presented merchandise & setting up displays
  • Establishing customers needs & interests
  • Reconciliation and banking
  • Ordering stock, stock control, labelling & pricing
  • Handling accounts
  • Book-keeping and wages
  • Answering phone enquiries

Dental Nurse/ Receptionist

Dr. John Levas Dental Surgery
1993 - 1994
  • Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
  • Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
  • Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
  • Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
  • Dental nursing
  • Filing patients cards & records
  • Banking & cash handling
  • Customer Service
  • Front desk reception
  • Telephone enquiries and making client appointments
  • Sterilisation of dental equipment
  • General reception duties
  • Sorting mail

Sales Assistant

Smokers & Cards World
1992 - 1994
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Customer Service
  • Cash handling & use of cash register
  • Daily banking
  • Pricing of new stock & setting up displays
  • Attended trade shows to assist Purchasing Officer

Education

HSC - Completed Higher School Certificate

Lurnea High School
Lurnea
12-1995

Skills

  • Exceptional Customer Service
  • Organised
  • Team leader
  • Professional & Positive

Languages

English
Ukrainian
Macedonian
Spanish

Interests

  • Keeping fit and healthy
  • Outdoor activities
  • Reading & writing poetry
  • Social outings with friends & family
  • Singing & dancing
  • Watching movies
  • Cooking & entertaining friends and family
  • Going Shopping with my twin daughters

Timeline

2IC Manager/Assistant Manager/Customer Service Representative

AMR Hair & Beauty Supplies
03.2014 - 02.2022

2IC Manager

Werrira By-Election
03.2005 - 03.2005

OIC- Officer In Charge

State General Election, Heckenberg Public School
03.2003 - 03.2003

Divisional Office Assistant- Temp

Australian Electoral Commission
11.2001 - 12.2001

National Office Manager

G&T Hair and Beauty Supplies
03.2001 - 09.2008

Sales/General Store Manager (Re-employment)

Kidz Ahoy Children’s Wear
03.2001 - 08.2001

Beauty Therapist Manager

House of Beauty
04.2000 - 03.2001

Beauty Therapist Manager

Beaute Instyle
11.1998 - 04.2000

Retail Store Manager

Kidz Ahoy Children’s Wear
08.1996 - 09.1998

OIC, 2IC, Declaration/ Polling Official

AEC- Australian Electoral Commission
09.1995 - 2006

Dental Nurse/ Receptionist

Dr. John Levas Dental Surgery
1993 - 1994

Sales Assistant

Smokers & Cards World
1992 - 1994

HSC - Completed Higher School Certificate

Lurnea High School

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Andriana Murialdo