Andriel Viana Souza
Cranbrook,QLD
Summary
Experienced hospitality professional with expertise in guest services and front desk operations in luxury hotel settings. Known for effective problem-solving and teamwork, with a dedication to providing high-quality guest experiences. Continuously improving skills to enhance service delivery and career growth.
Overview
6
6
years of professional experience
Work History
Receptionist
Elysia Hotel*****
Paris, France
11.2023 - 08.2024
- Permanent contract (CDI).
- Managed front desk operations and ensured exceptional guest services in a luxury hotel setting.
- Processed and distributed internal and external communications.
- Handled payment processing, and provided customers with receipts, proper bills, and change.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Resolved any customer complaints or issues in a timely fashion, following established protocols.
- Assisted guests with inquiries, and provided personalized recommendations for local attractions.
- Updated customer information in databases regularly to ensure the accuracy of records.
- Showed off the dining areas, pool, spa, and fitness center to prospective and current guests.
Night Auditor
Hotel Juliana*****
Paris, France
05.2023 - 08.2024
- On-call/occasional
- Led the front desk team to deliver outstanding guest services in luxury hotel settings.
- Coordinated with housekeeping and maintenance to swiftly resolve room and building issues.
- Processed guest payments efficiently, ensuring accurate billing and record-keeping.
- Resolved any customer complaints or issues in a timely fashion, following established protocols.
- Updated customer information in databases regularly to ensure the accuracy of records.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Answered guest inquiries, recommending shopping, dining, or entertainment.
- Conducted nightly security checks to maintain guest safety and property integrity.
Night Auditor
Pink Hotel***
Paris, France
12.2018 - 11.2023
- Permanent contract (CDI).
- Managed front desk operations and ensured exceptional guest services.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
Receptionist
Hotel Le Citizen***
Paris, France
05.2023 - 05.2023
- On-call/occasional (Extra)
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed the bar and breakfast area, serving alcoholic and non-alcoholic beverages.
Education
Bachelor of Science - Social Sciences
Université Paris Cité
07-2023
Skills
- Multilingual communication
- Advanced administrative tasks
- Luxury hospitality operations
- Customer complaint resolution
- Security and safety management
- Front desk services
- Hygiene compliance
- Planning and coordination
- Night auditing
Personal Information
- Age: 27
- Nationality: French, Brazilian
Languages
- English
- Portuguese
- French
- Spanish
- Italian
- Russian
Timeline
Receptionist
Elysia Hotel*****
11.2023 - 08.2024
Night Auditor
Hotel Juliana*****
05.2023 - 08.2024
Receptionist
Hotel Le Citizen***
05.2023 - 05.2023
Night Auditor
Pink Hotel***
12.2018 - 11.2023
Bachelor of Science - Social Sciences
Université Paris Cité