Andro Morkos
Maitland
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in front counter role.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.
Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's Restaurant
01.2023 - 05.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety standards and protocols.
- Maintained cleanliness of dining area and kitchen, promoting a hygienic environment.
- Assisted in training new crew members on operational procedures and customer interactions.
- Processed customer orders accurately using POS systems, enhancing transaction speed and accuracy.
- Managed inventory levels by restocking supplies and minimizing waste during shifts.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to service excellence.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
Crew Member
McDonald's
07.2021 - 11.2022
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Supported training of new crew members, leading to more efficient onboarding process.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Boosted repeat customer rates by providing friendly and engaging service.
- Increased customer satisfaction with prompt and accurate order taking.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Improved team morale, leading to increased productivity and reduced turnover.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Fostered positive team environment by assisting coworkers during rush periods.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety standards and protocols.
Education
Bachelor of Science - Biomedical Sciences
University of Newcastle
Newcastle, New South Wales, NSW11-2028
High School Diploma -
St Philip's Christian College Newcastle
Newcastle, NSW09-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Problem-solving
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Crew leadership
- Hospitality service expertise
- Resilience and persistence
- Safety
- Valid Driver's license
- Complex Problem-solving
- Visual communication
- Creativity and innovation
- Order management
- Performance improvement
- Supplies monitoring and restocking
- Health code compliance
- Beverage preparation
- Equipment maintenance
- Diversity awareness
- Salesmanship
- Influencing skills
- Willingness to learn
- Workplace safety
- Reliability and punctuality
- Quality assurance
- Workplace efficiency
Accomplishments
I completed my Higher School Certificate and received multiple offers for engineering programs at ANU, UON and UOW. I was a competitive track athlete, representing my school and my state in the 800 m. I am a native Arabic speaker and moved to Australia in 2019 — English is my second language. I am hardworking, motivated, and eager to contribute in engineering studies and projects.
Languages
Arabic
Native or Bilingual
Timeline
Crew Member
McDonald's Restaurant
01.2023 - 05.2025
Crew Member
McDonald's
07.2021 - 11.2022
Bachelor of Science - Biomedical Sciences
University of Newcastle
High School Diploma -
St Philip's Christian College Newcastle