Summary
Overview
Work History
Education
Skills
Timeline
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Androulla Ioannou

Gledswood Hill,NSW

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Cafe Owner

Cup Of Gratitude
01.2022 - 01.2024
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Boosted cafe sales with creative marketing strategies and promotional events.
  • Organized special events such as live music nights or themed dinners that attracted new patrons to the cafe.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Coordinated with catering staff to deliver food services for special events and functions.

Events Planner

Designs By A
02.2014 - 12.2021
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Performed event coordination for larger parties and gatherings.
  • Consulted with customers to determine objectives and requirements for events.
  • Managed event logistics and operations.
  • Coordinated schedules and timelines for events.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Developed customized event proposals tailored to client needs and budgets for successful event outcomes.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Successfully managed multiple concurrent projects under tight deadlines while maintaining attention to detail and commitment to excellence.
  • Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated florists, photographers, and musicians for events.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Trained and supervised event staff to complete tasks on time.
  • Implemented protocols and procedures to effectively manage planning process.
  • Delivered memorable corporate events by coordinating unique entertainment options and catering selections tailored to the audience''s preferences.
  • Resolved problems, improved operations and provided exceptional service.

Education

High School Diploma -

Bankstown Girls High School
Bankstown, NSW
12.1983

Skills

  • Driven and Determined
  • Safe Food Handling
  • Health and safety compliance
  • Staff Management
  • Food safety knowledge
  • Critical Thinking
  • POS Terminal Operation
  • Event Coordination
  • Employee Scheduling
  • Catering Services

Timeline

Cafe Owner

Cup Of Gratitude
01.2022 - 01.2024

Events Planner

Designs By A
02.2014 - 12.2021

High School Diploma -

Bankstown Girls High School

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Androulla Ioannou