Andy Bottriell
Footscray
Summary
With 3 years of experience as an Allied Health Assistant, I have developed strong skills in supporting individuals from diverse backgrounds. Over the past year in community health, I have found my passion for working with Melbourne’s most vulnerable populations. I am highly motivated and capable, ready to take on a new challenge and become a Homeless and community Support Worker, where I can continue making a meaningful impact in the community.
Overview
10
10
years of professional experience
Work History
Allied Health Assistant - Homeless Health
Cohealth
02.2024 - Current
- Assisted Allied Health professionals,, to facilitate groups and ensure smooth daily operations.
- Facilitated community cooking groups and organized community BBQs to promote social engagement and community wellbeing.
- Coordinated regular food bank collections, scheduling team members for collection, food parcel preparation, and outreach delivery to distribute hampers to those in need.
- Streamlined outreach processes by creating an efficient run sheet and follow-up documentation, enhancing team productivity and service delivery.
- Conducted assertive outreach, linking clients to essential health and social services to address their unique needs.
- Managed external facilitators for exercise groups, handling booking and payment processes in accordance with organizational procedures.
- Improved client experiences by providing compassionate care during visits and tailoring support to individual needs.
- Worked closely with clients in group settings, fostering a supportive and inclusive environment.
- Utilized the SOAP case noting framework to document client interactions accurately and maintain compliance with organizational standards
Allied Health Assistant - Occupational Therapy
Royal Melbourne Hospital
02.2022 - 06.2024
- Receiving verbal and written delegations from Allied health professionals
- Utilizing the SOAP case noting framework to accurately document patient interactions
- Taking patients through prescribed programs in acute, rehab and community settings
- Building relationships with disengaged patients and families to encourage participation in therapy programs
Disability Support Worker
Mable / Self Employed
02.2021 - 04.2023
- Effective management of own referrals, client caseload and roster design
- Utilized the SOAP case noting framework to accurately document client meetings
- Provided companionship, social engagement, and community access in line with clients NDIS goals
- Assisted young people with ASD and ADHD to work towards their education goals
Disability Support Worker
Blossom Community Care
02.2021 - 02.2022
- As above
Covid Marshall
Victoria State Government
02.2021 - 02.2021
- Adhering to Covid safe infection control procedures
- Escorting Australian open athletes from hotel quarantine to training facility and ensuring they comply with quarantine rules
Production worker
Icare Medical Group
05.2020 - 02.2021
- Building hospital beds that are distributed for home care
- Resolved issues quickly to maintain productivity goals
- Organized work to meet demanding production goals
Customer Support and Sales Representative
Havealook Websites
01.2016 - 07.2019
- Providing solutions and services to meet needs of client
- Delivered revenue growth year on year by strong upselling to diverse customer markets
- Engaged in professional development relevant to emergent trends in the website design space
- Identified flaws in processes and communicated resolutions to internal teams resulting in improved workflow
- Managed high levels of call flow and responded to customer website and email technical support needs
- Proficiently utilized CRM software to manage and track client interactions, streamline workflow processes
Customer Service Team Member
Bunnings Warehouse, West Footscray
01.2015 - 07.2016
Education
Cert IV - Allied Health Assistance
Royal Melbourne Institute of Technology
07.2021
Diploma - Information Technology
Victoria University
11.2015
Cert III - Fitness
Australian Institute of Fitness - Melbourne
08.2013
Diploma - Sport Development
Victoria University / SEDA
11.2011
Cert IV - Sport and Recreation
Victoria University / SEDA
11.2010
Skills
- Works well independently or as part of a team
- Friendly, outgoing demeanor
- Relationship building
- Quick learner
- Advanced IT skills, with ability to learn new software independently
- Problem solving
- Strong communication
- Conflict resolution
Timeline
Allied Health Assistant - Homeless Health
Cohealth
02.2024 - Current
Allied Health Assistant - Occupational Therapy
Royal Melbourne Hospital
02.2022 - 06.2024
Disability Support Worker
Mable / Self Employed
02.2021 - 04.2023
Disability Support Worker
Blossom Community Care
02.2021 - 02.2022
Covid Marshall
Victoria State Government
02.2021 - 02.2021
Production worker
Icare Medical Group
05.2020 - 02.2021
Customer Support and Sales Representative
Havealook Websites
01.2016 - 07.2019
Customer Service Team Member
Bunnings Warehouse, West Footscray
01.2015 - 07.2016
Diploma - Information Technology
Victoria University
Cert III - Fitness
Australian Institute of Fitness - Melbourne
Diploma - Sport Development
Victoria University / SEDA
Cert IV - Sport and Recreation
Victoria University / SEDA
Cert IV - Allied Health Assistance
Royal Melbourne Institute of Technology
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