Andy Carlin
Highfields,QLD
Summary
Proactive Real Estate Property and Hospitality Manager with extensive experience in property turnovers, tenant relations, and guest satisfaction. Skilled in preventative maintenance, communication software, and operational excellence. Bringing strong vendor relationships and emergency response protocols to ensure smooth operations and high-quality service delivery. Well-qualified Hospitality Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Real Estate Property Manager
Jess Jones Real Estate
2022.11 - 2023.09
- Successfully managed property turnovers, ensuring timely completion of repairs and upgrades.
- Established strong relationships with local community organizations, promoting a positive image for the properties under management.
- Streamlined communication between tenants, owners, and staff members through the use of effective management software tools.
- Implemented preventative maintenance programs, reducing overall repair costs and extending the lifespan of property assets.
- Coordinated scheduled inspections efficiently, ensuring that each property met both internal standards as well as legal requirements for safety and habitability.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving property issues.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Hospitality Manager
Woodgate Bowling Club
2018.10 - 2021.09
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
Diploma of Training Design Development - Training & Development
Rose Training Australia
Brisbane, QLD07.2018
No Degree - Small Business Management
Australian Institute of Management
Brisbane, QLD09.1995
Skills
- Tenant relations
- Property Inspections
- Property Management
- Day to Day Operations of a Licensed Venue
- Facilities Management
- Customer service-focused
- Staff Management
- Business Administration
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Excellent Communication
Certification
- Licensed Property Manager
- Licensed Venue Manager
- QOGR - Gaming Nominee
Timeline
Real Estate Property Manager
Jess Jones Real Estate
2022.11 - 2023.09
Hospitality Manager
Woodgate Bowling Club
2018.10 - 2021.09
Diploma of Training Design Development - Training & Development
Rose Training Australia
No Degree - Small Business Management
Australian Institute of Management
- Licensed Property Manager
- Licensed Venue Manager
- QOGR - Gaming Nominee
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