Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andy Chai

Summary

Started my banking career in 2018 and have over 5 years experience in the Finance industry. Currently employed as a Home Lending Specialist at 3 Parramatta Square. During my time in this role I have achieved the following :

  • 100% Call Quality Assurance for FY23
  • 90% PQIT for submission of home loan applications for FY23
  • Implementing new process to streamline drawdowns from unconditional to settlement
  • Banker of the Month - Submission of $4.2 million in applications in a week (Highest number of applications sent for that week across the business)

Overview

5
5
years of professional experience

Work History

Home Lending Specialist

NAB
08.2022 - Current
  • Consistently building and maintaining new and existing relationships with NAB customers regarding home loan and banking needs
  • Effective portfolio management of Retail,Business and Premier customers
  • Management of home loans from submission to drawdown stage to achieve KPI and lending targets
  • Source new business via outsourcing to maintain weekly targets and drawdowns
  • Communication with Internal and External stakeholders such as Credit, Pricing and Solicitors to achieve lending outcomes for applications

Credit Assessor

Athena Home Loans
02.2022 - 08.2022
  • Complete the credit assessment of home loan applications received by Athena
  • Assess home loans within the credit risk appetite as set out by Athena within delegated lending authority
  • Ensure all risk and compliance standards are maintained

Credit Assessor (Third Party Distribution)

St George Bank
01.2021 - 02.2022
  • Make decision and recommendations about complex loans
  • Communicate with internal and external stakeholders within St George Group
  • Communicate and workshop with brokers and their existing deals to achieve unconditional approval

Mortgage Broker

Ardent Capital
05.2020 - 12.2020
  • Collaboration with borrowers and lenders to recommend best loan products for customers
  • Processing of home loan documents and applications to maintain 100% submission to unconditional stage
  • Face to Face appointments to start home lending journey.
  • Presenting powerpoints to customer's regarding home loan product and lender selection

Retention Specialist

NAB
10.2018 - 05.2020
  • Managing NAB Broker/ Retail customers and their portfolios
  • Connecting with other shareholders and team members for customer needs
  • Delivered outcome's to customer locations within specific time frames
  • Retention of existing customers looking to leave to OFI

Education

SECURED LENDING ACCREDITATION
NAB
2019

AFSL TIER II
NAB
2018

Kaplan NSW

Cert IV in Finance & Mortgage Broking
2017

Skills

  • Cert IV in Finance and Mortgage Broking
  • Applyonline (AOL)
  • SalesForce
  • Calendar Management
  • Microsoft Presentations

References

Please contact myself for references

Timeline

Home Lending Specialist

NAB
08.2022 - Current

Credit Assessor

Athena Home Loans
02.2022 - 08.2022

Credit Assessor (Third Party Distribution)

St George Bank
01.2021 - 02.2022

Mortgage Broker

Ardent Capital
05.2020 - 12.2020

Retention Specialist

NAB
10.2018 - 05.2020

SECURED LENDING ACCREDITATION

AFSL TIER II

Kaplan NSW

Cert IV in Finance & Mortgage Broking

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Andy Chai