Andy Chau
Business Analyst
Chatswood,NSW
Summary
Skilled technical business analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 23-year career. I started with software development and then focused on technical business analysis and project management. I specialized in requirement analysis and system design and worked closely with Project Management on SAT and UAT activities. I am familiar with both waterfall and agile methodology. I led my team to manage the requirement analysis process of multiple large-scale projects in Hong Kong Jockey Club (one of the largest enterprises in Hong Kong with over 700 FTE in the IT department) with a track record of successful project rollout and implementation and achieving target business benefits. I can work independently in a dynamic environment with minimal supervision.
Overview
24
24
years of professional experience
2
2
Certification
Work History
Technical Manager
The Hong Kong Jockey Club
02.2021 - 02.2022
- Led a team working with product owners, stakeholders, scrum master and IT teams to address user requirements using Agile methodology
- Collaborated with product owners, stakeholders and IT teams to discuss and confirm the solutions
- Analyzed critical aspects of the business to assist product owners to prioritize the backlog items
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement with product owners
- Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement with product owners
- Interacted with internal users to understand business needs and translate into technical requirements and project scope
- Conducted interviews with key business users to collect information on business processes and user requirements
- Collaborated with cross-functional teams to analyze and understand operational impacts and opportunities of technology changes
- Collaborated with cross-functional teams to estimate project schedules and costs for budgeting
- Participated in team management
- Participated in business development with product owners and stakeholders
Technical Lead (IT Solutions)
The Hong Kong Jockey Club
03.2008 - 01.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Collaborated with cross-functional teams to deliver solutions according to user requirements
- Collaborated with cross-functional teams to analyze and understand operational impacts and opportunities of technology changes
- Interacted with internal users to understand business needs and translate into requirements and project scope
- Executed analysis of risks and participated in identifying risk mitigation strategies with teams
- Conducted interviews with key business users to collect information on business processes and user requirements
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
- Worked with teams to develop proper solutions and participate in detailed architectural dialogues to facilitate the delivery of comprehensive solutions
- Worked closely with product owners to define and prioritize feature requests
- Participated in project planning, resource allocation, scope, change management, schedule, status and documentation
- Communicated the latest project scope, schedule, status and documentation with teams
DBA
IGE Ltd
02.2006 - 09.2007
- Performed daily MS SQL database operations
- Performed MS SQL database turning
- Performed Project Management
- Planned and implemented backup and restore database procedures
- Designed and implemented database structure to support business needs
- Gathered and analyzed user requirements
- Prepared function requirements documents
Software Development Manager
Easeful Strategic Ltd
03.2004 - 05.2005
- Led a team to support internal and external software development requests
- Supported application development and performed database management operations
- Gathered and analyzed user requirements
- And then transformed user requirements into functional specification documents for the development team
- Prepared project schedules and supervised internal and outsourced development teams to implement the educational application platform using Flash, PHP, Java, Linux and MySQL
- Led the development team to support broadband provisioning and billing systems
- Managed team resources, provided staff development and built team spirit
- Participated in business development with senior management
Application Development Manager
iCare.com Ltd
10.2001 - 02.2004
- Led a team to support internal and external software development requests
- Managed MS SQL and Oracle to support application development and daily operations
- Participated in designing database structure to support application development
- Participated in gathering and analyzing user requirements
- Transformed user requirements into functional specification documents for the development team
- Led a team to implement broadband provisioning and billing systems using Microsoft Technologies
- Led a team to implement "fax to email" service provisioning, billing and servicing systems using 3rd party APIs and Microsoft Technologies
- Led a team to support IDD provisioning and billing systems
- Led a team to support eCommerce systems
- Provided project management to help Town Gas Avenue to build a portal and web-based enrollment application using Microsoft Technologies
- Led a team to support daily operations
- Created a bug-tracking database and quality assurance system to improve performance and response time
- Participated in business development with senior management
Project Leader
Hutchison Global Crossing
04.1998 - 10.2001
- Participated in maintaining and re-implementing a website for private estate users
- Participated in designing and implementing an intranet application for our retail shop to create an ISP membership account
- Participated in designing and implementing a website that provides monthly billing information for their registered clients
- Led a team to implement a WAP site that provides the monthly billing information for their registered clients
- Led a team to develop a web application for a medical organization to replace its old management system
- Worked with solution architects and led a team to implement a financial trading system that provides the structural products trading platform to other investment banks
Programmer
Web Connection Ltd
03.1997 - 03.1998
- Implemented the Rugby Seven website
- Maintained the Star TV website
- Maintained and re-implemented www.corner.com
- Implemented the backend scripts for the Sunday website
Programmer
Excel Consultancy Ltd
11.1996 - 02.1997
- Participated in developing a property leasing system.
Programmer
Integrated Enterprise Solution Ltd
02.1996 - 10.1996
- Participated in developing a financial analysis system
- Participated in developing an interest rate system
Education
Master of Science - Engineering Enterprise Management
THE UNIVERSITY OF HONG KONG SCIENCE AND TECHNOLOGY
Hong Kong06.2005
Bachelor of Science - Computer Science
THE UNIVERSITY OF NEW SOUTH WALES
Sydney, NSW12.1995
Skills
- Requirement Management
- Business Analysis
- Change Management
- Agile Methodology
- User Story
- JIRA & Confluence
- Waterfall Methodology
- Stakeholder Management
- Project Management
- Team Management
Accomplishments
- Proven track record in delivering projects, gathering requirements, analyzing business needs, participating in solution design, preparing funding acquisition, supporting requirement clarification, assisting testing, participating in project management, participating in change management, supporting implementation and following up on production issues. Worked on the digital transformation of the customer journey involving the following digital channels, which have served over 600,000 active customers and accounted for over half of the betting turnover of HK$280 billion (AU$5b) in 2021:
- Implemented Live Football Video Streaming Mobile App "HKJC TV" featuring AI jockey recognition
- Implemented Mobile App focused on new customers - "Racing Touch"
- Implemented Betting API – extends wagering services to business partners' mobile apps
- Implemented The award-winning HKJC Betting App (iOS and Android) & GoalX
Certification
- Certified AWS Certified Cloud Practitioner - 2022
- Certified TOGAF® 9 - 2018
Timeline
Technical Manager
The Hong Kong Jockey Club
02.2021 - 02.2022
Technical Lead (IT Solutions)
The Hong Kong Jockey Club
03.2008 - 01.2021
DBA
IGE Ltd
02.2006 - 09.2007
Software Development Manager
Easeful Strategic Ltd
03.2004 - 05.2005
Application Development Manager
iCare.com Ltd
10.2001 - 02.2004
Project Leader
Hutchison Global Crossing
04.1998 - 10.2001
Programmer
Web Connection Ltd
03.1997 - 03.1998
Programmer
Excel Consultancy Ltd
11.1996 - 02.1997
Programmer
Integrated Enterprise Solution Ltd
02.1996 - 10.1996
Master of Science - Engineering Enterprise Management
THE UNIVERSITY OF HONG KONG SCIENCE AND TECHNOLOGY
Bachelor of Science - Computer Science
THE UNIVERSITY OF NEW SOUTH WALES
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