As a fourth-year Civil Engineering student at RMIT, offering a solid foundation in problem-solving, attention to detail, and time management. Experience at Nova Lights, overseeing storage, label printing, and packing, has sharpened the ability to work efficiently and independently in a fast-paced environment. A proactive approach to identifying and resolving issues ensures seamless operations, even without supervision. Extensive involvement in civil projects has greatly contributed to customer service skills. Regularly interacting with contractors and understanding their needs has enhanced communication abilities, enabling effective addressing of client requirements. Building on this experience, the role at Nova Lights has further honed these skills, allowing the delivery of high-quality service and support. Particularly drawn to Apple's vibrant and positive culture, the opportunity to contribute to your team is thrilling. With an engineering background and e-commerce experience, uniquely positioned to excel in a customer service role at Apple. Leveraging these skills, confidence in the ability to provide exceptional service and support to customers is strong.
I completed my primary education in China, which provided me with a strong foundation in Mandarin. With a passion for regularly exploring Chinese history, classic poems, and idioms, I have consistently consolidated my proficiency in the language. This continuous engagement not only enhances my linguistic skills but also deepens my appreciation for the richness of Chinese culture.