Andrew (Andy) Daykin
Wanneroo,Australia
Summary
Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized, with strengths in prioritizing tasks and managing deadlines. Extremely motivated to constantly develop my skills, and grow professionally. I am confident in my ability to come up with interesting ideas, and to drive consistent improvement.
Overview
25
25
years of professional experience
Work History
Office Manager
Majestic Stairs
10.2021 - Current
- Provides administrative support to the General Manager.
- Manages daily office operations and maintains organised administrative systems.
- Answers phone calls, responds to emails, routes mail, and coordinates courier services.
- Manages front desk operations, including greeting visitors, answering questions, or directing them to appropriate personnel.
- Preparing accurate estimates for customers.
- Managing the showroom.
- Using AutoCAD to provide technical drawings to stakeholders.
Business Process Manager
Servicestream
03.2013 - 06.2021
- Constantly updated the company's processes and procedures in response to legislative or technological changes.
- Data analysis and identification of business improvement.
- Invoicing, accounts payable/receivable, payroll.
- Authored and oversaw the implementation of training documents for various roles.
- Scheduled workloads for a large team of over 100 meter readers across Western Australia.
- Liaise with all levels of the organisational structure.
- Managed a fleet of 40 vehicles.
- Led change management efforts to drive organizational alignment with new processes.
- Worked closely with senior management team members on strategic planning projects aimed at optimizing business operations.
GCG Supervisor
Industrial Chrome Engineers
10.2002 - 07.2012
- Oversee teams of skilled tradesmen
- Scheduling workflows
- Customer service
- Estimating costings and timeframes
- Stock ordering
- HSE Committee chair
- Effective and Professional written and verbal communication
- Training of skilled (apprentices) and unskilled employees
Workshop Supervisor
Freeline Electroplating
10.2000 - 07.2002
- Oversee teams of skilled tradesmen
- Supervised daily operations of electroplating workshop and ensured safety compliance.
- Scheduling workflows.
- Estimating costs and timeframes.
- Stock ordering.
- Time management and payroll.
- Efficient processing to meet client expectations.
- Training of skilled apprentices and unskilled employees.
Education
Masters - Business Administration
Charles Darwin University
Darwin, NT12-2021
Graduate Diploma - Education
Edith Cowan University
Mount Lawley, WA12-2017
Bachelor of Arts - History and Politics, Literature and Composition
Griffith University
Brisbane, QLD12-2014
Skills
- Problem solving
- AutoCAD drafting
- Administrative support
- Process improvement
- Invoicing accuracy
- Data analysis
- Team scheduling
- Change management
- Office management
- Customer relationship management
- Attention to detail
- Employee training
- Time management
- Operations management
- Staff management
References
- Available on request
Websites
Hobbies and Interests
- Volunteer soccer coach where I successfully won Women's Division 3 and the Women League Cup in 2024 with Wembley Downs SC
- I enjoy reading, especially whodunit novels, and I enjoy trying to solve the puzzle before the author reveals the protagonist
- Watching the NRL, EPL, AFL, and movies
Timeline
Office Manager
Majestic Stairs
10.2021 - Current
Business Process Manager
Servicestream
03.2013 - 06.2021
GCG Supervisor
Industrial Chrome Engineers
10.2002 - 07.2012
Workshop Supervisor
Freeline Electroplating
10.2000 - 07.2002
Masters - Business Administration
Charles Darwin University
Graduate Diploma - Education
Edith Cowan University
Bachelor of Arts - History and Politics, Literature and Composition
Griffith University