Summary
Overview
Work History
Education
Timeline
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Andy Huynh

Perth,WA

Summary

I completed the Hospitality and Tourism Management course at Edit Cowan University. I am driven by a passion for good and excellent customer service in the hospitality industry. I wanted to work in different positions to have a holistic understanding of the hotel and restaurant. After that, I found myself suite in food and beverages roles. I decided to develop myself in this career. I am energetic with a youthful outlook on life and always eager to learn & understand new things. I am a hard-working person, highly motivated person with an outstanding work ethic and a positive attitude. Finally, I am more than happy to undergo any additional training or qualifications as may be required.

Overview

2
2
years of professional experience

Work History

Wedding and Events Supervisor

Nikola Estate
Perth, WA
07.2024 - Current
  • Oversee daily and running wedding and event operations (100 - 150 pax) ensuring smooth execution and guest satisfaction.
  • Collaborate with Venue Manager to develop short- and long-term departmental goals.
  • Provide high standard service to guests at all times, addressing and resolving complaints promptly.
  • Assist Venue Manager to recruit, roster, and manage Wedding & Event team members.
  • Manage procurement for the department, ensuring required goods are available and cost-efficient.
  • Analyse guest satisfaction feedback and implement action plans to enhance product and service quality.

Banquet Team Leader (Full Time)

Duxton Hotel
Perth, WA
07.2023 - 06.2024
  • Oversee catered functions, especially highly focused on dietary requirements.
  • Be able to setup functions according to banquet event order
  • Assist Manager with scheduling, training, and performance management
  • Be able to take care of the functions of up to 80 pax (wedding reception, dinner, breakfast, conferences)
  • Serves patrons with food and beverages in a positive and friendly manner.
  • Provides information to help with food and beverage selections.
  • Presents ordered choices in a prompt and efficient manner.
  • Maintains dining ambiance with an enthusiastic attitude.
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
  • Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.

Banquet Team Leader (Casual)

Fraser Catering and Events
Perth, WA
01.2023 - 07.2023
  • Liaises with the Banquet Manager with administrative duties as required for advanced preparation and planning and to ensure the smooth flow of service of events
  • Assists with the control of casual wage costs through efficient and productive utilisation of rostered staff
  • Assists with meeting the training and development requirements of staff
  • Assists with accurate and timely control of employee shifts, exceptions and coding, ensuring verification of timesheets are completed accurately and on time
  • Coordinates and supervisors food and beverage staff to ensure the timely set-up, service and breakdown of events to the Centre’s standards and according to work orders and specifications provided
  • Ensures store rooms are clean and tidy at all times, and that Par stock levels are maintained, while also ensuring store systems and procedures are adhered to
  • Confirms all equipment is kept in good working order and if not ensuring timely reporting of any maintenance issues
  • Provides accurate recording of stock requisitions and transfers before, during and after events; including recording of any wastage

Education

Hospitality And Tourism Management

Edit Cowan University
Joondalup, WA
02-2022

Timeline

Wedding and Events Supervisor

Nikola Estate
07.2024 - Current

Banquet Team Leader (Full Time)

Duxton Hotel
07.2023 - 06.2024

Banquet Team Leader (Casual)

Fraser Catering and Events
01.2023 - 07.2023

Hospitality And Tourism Management

Edit Cowan University

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