Andy Lam
Truganina,VIC
Summary
Constantly seeking opportunities for professional growth and personal development. Balances work with a healthy lifestyle through exercise, reading and family.
Overview
7
7
years of professional experience
Work History
Lifeguard
Hume City Council
11.2024 - Current
- Monitored safety of guests in and around swimming pool.
- Maximised customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
Operations Support Officer
Block, Inc.
10.2023 - Current
- Handled inquiries from Debt Collection Agencies, customer complaints, and provided support to vulnerable customers through hardship programs.
- Reconciled accounts, assisting with identity theft cases, ensuring regulatory compliance, and maintaining customer details.
- Excelled in communication, organisation, and problem-solving under pressure, building trust with clients and colleagues.
- Contributed to a dynamic financial ecosystem serving 47 million customers.
Customer Banking Specialist
Commonwealth Bank of Australia
02.2023 - 10.2023
- Entrusted with delivering exceptional service to personal and small business customers.
- Built customer relationships, facilitated digital banking solutions, conducted Financial Health Checks, processed financial product applications, and actively engaged with the community.
- Committed to service excellence, integrity, and a customer-centric approach defined my contributions.
Duty Manager
Thomastown Recreation & Aquatic Centre
01.2018 - 10.2023
- Supervised the daily operations of the facility, prioritising safety and delivering exemplary customer service.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Oversaw staff management, maintained facility hygiene, handled emergencies, and coordinated various events.
- Ensured operational efficiency by managing plant room operations and pool functions effectively.
Education
Bachelor of Commerce - Finance and Economics
La Trobe University
Bundoora06.2023
Victorian Certificate of Education - undefined
University High School
Bundoora, VIC12.2017
Skills
- Organization and time management
- Self-Directed
- Excellent communication
- Friendly, positive attitude
Languages
English
Vietnamese
Timeline
Lifeguard
Hume City Council
11.2024 - Current
Operations Support Officer
Block, Inc.
10.2023 - Current
Customer Banking Specialist
Commonwealth Bank of Australia
02.2023 - 10.2023
Duty Manager
Thomastown Recreation & Aquatic Centre
01.2018 - 10.2023
Victorian Certificate of Education - undefined
University High School
Bachelor of Commerce - Finance and Economics
La Trobe University
Similar Profiles
Jo WalshJo Walsh
Interim Coordinator Community Support Services – Aged and Disability Services at Hume City CouncilInterim Coordinator Community Support Services – Aged and Disability Services at Hume City Council
Nafiye SahinNafiye Sahin
Duty Manager at Hume City CouncilDuty Manager at Hume City Council
Leighanne RadobuljacLeighanne Radobuljac
Direct Care Worker at Hume City CouncilDirect Care Worker at Hume City Council
Aakil Ahamad Mohammad SameenAakil Ahamad Mohammad Sameen
Assistant Manager at Cafe Cherry BeansAssistant Manager at Cafe Cherry Beans
Khalid RassoolKhalid Rassool
Executive Officer at Mt Richmond Special SchoolExecutive Officer at Mt Richmond Special School