Tianshuo Lu
Mount Waverley
Summary
Dynamic Retail Customer Service Associate at 7-Eleven, adept at resolving customer inquiries and enhancing store maintenance. Demonstrated exceptional communication skills and stress tolerance while managing inventory and ensuring compliance with food safety standards. Proven ability to balance responsibilities effectively, contributing to a positive shopping experience.
Overview
1
1
year of professional experience
Work History
Retail Customer Service Associate
7-eleven
02.2023 - 03.2024
- Maintained high standards of cleanliness and food safety in compliance with store policies.
- Managed customer inquiries and resolved complaints during solo overnight shifts.
- Handled inventory restocking, including perishable items, ensuring proper rotation and storage.
- Operated POS system with accuracy; balanced register at end of shift.
- Demonstrated strong time management by balancing night shifts with full-time university coursework.
Education
Bachelor of Science - Human Nutrition
University of Melbourne
Parkville, VIC06-2025
Skills
- Excellent written and oral communication
- Good communication skills
- Customer support
- Customer relations
- Store maintenance
- Stress tolerance
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Timeline
Retail Customer Service Associate
7-eleven
02.2023 - 03.2024
Bachelor of Science - Human Nutrition
University of Melbourne
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