Andy Nguyen

• Collaborated with cross-functional teams to deliver exceptional customer service, addressing clients'' unique needs and challenges.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
• Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Scaled gaming and cryptocurrency operations efficiently, providing strategic support for top-tier content creators

Notable clients include:

• @Fresh (Twitch/YouTube) - Australia's biggest active Twitch streamer in 2020/2021
• @Vindooly (TikTok/YouTube) - Australia's fastest-growing content creator in 2023

• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently
• Executed record filing system to improve document organization and management.

• Enhanced customer satisfaction by consistently providing prompt and courteous service.
• Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
• Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
• Maintained comprehensive knowledge of product offerings, enabling accurate information provision to customers upon request.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.