Andy Pham
Dural,NSW
Summary
I have a proven track record in enhancing customer experience and profitability, notably at Corporate Innovation Services. As an expert in critical thinking and fostering teamwork, I streamlined financial operations and reporting, boosting efficiency. Skilled in accounts payable and receivable, my approach significantly reduced errors by refining processes, demonstrating a blend of analytical prowess and collaborative spirit.
Overview
1
1
year of professional experience
Work History
Sales Assistant
Zara
11.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
Business Officer
Corporate Innovation Services
03.2024 - 05.2024
- Built strong relationships with key stakeholders to foster collaboration and ensure project success.
- Monitored budget and year-end projections monthly to direct on-track performance to achieve targets.
- Managed financial operations for increased profitability, including budgeting, forecasting, and expense control.
- Streamlined reporting processes to provide accurate insights into business performance metrics for informed decision-making.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Facilitated fast-paced and dynamic entrepreneurial environment.
Retail Assistant
IGA Supermarket
09.2023 - 11.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Math Teacher Assistant
Hung Center (in Vietnam)
01.2023 - 06.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Education
Bachelor of Commerce - Major Finance
Macquarie University
Sydney, NSW07.2025
Skills
- Accounts Payable and Receivable
- Critical Thinking and Analysis
- Problem-Solving
- Time Management
- Attention to Detail
- Computer Skills
- Multitasking
- Teamwork and Collaboration
Accomplishments
- 2022: GPA:9.1/10 at Nguyen Thuong Hien high school
- Bronze medal in Physics competition at the city level.
- Bronze medal in the technology competition a the city level.
- 2024: GPA:4.0/4.0 in the first semester at Macquarie university, all units achieving High Distinction.
Timeline
Business Officer
Corporate Innovation Services
03.2024 - 05.2024
Sales Assistant
Zara
11.2023 - Current
Retail Assistant
IGA Supermarket
09.2023 - 11.2023
Math Teacher Assistant
Hung Center (in Vietnam)
01.2023 - 06.2023
Bachelor of Commerce - Major Finance
Macquarie University
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