Thanh Vy Lu
Bankstown,NSW
Summary
Experienced with team leadership, sales strategies, and customer relationship management. Utilizes analytical skills to drive sales growth and enhance customer satisfaction. Track record of building cohesive teams and achieving sales targets.
Overview
2026
2026
years of professional experience
Work History
Lead Barista
Cotti Coffee
2025 - Current
- Actively promoting company's products to further push sales
- Supervised daily operations and ensured high-quality beverage preparation.
- Streamlined inventory management processes to optimize stock levels and reduce waste.
- Implemented new seasonal drink menus, enhancing customer engagement and sales opportunities.
- Proven ability to learn quickly and adapt to new situations.
Waitress and Beverages Making
Yung Lee Restaurant
01.2022 - 03.2025
- - Experienced with POS
- - Peak time handling/multitasking and keeping customers satisfaction
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Resolved customer complaints professionally, fostering positive dining experiences and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Fast Food Services
Smoking Burger
01.2022 - 2023
- - Work long hours shift
- - Quick to memorising different products to make good recommendations.
- - Maintaining a fast-paced workload and keeping customers satisfaction
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Highschool Year 12 -
Canley Vale Highschool
01.2024
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Critical thinking
- Analytical thinking
- Microsoft office
- Documentation and reporting
- Sales goal establishment
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Waitress and Beverages Making
Yung Lee Restaurant
01.2022 - 03.2025
Fast Food Services
Smoking Burger
01.2022 - 2023
Lead Barista
Cotti Coffee
2025 - Current
Highschool Year 12 -
Canley Vale Highschool
Personal Details
- Friendly and adaptable 19-year-old with strong interpersonal skills and a keen eye for detail. Known for quickly integrating into team environments and maintaining clear, respectful communication with customers and colleagues. Experienced in independently managing store operations and confidently handling responsibilities in fast-paced settings. A fast learner who typically masters basic workflows and product knowledge within just 2–3 shifts. Eager to contribute to a dynamic sales team and continue growing in a customer-focused environment.
City-level Award in Vietnamese Literature
Second placed in Vietnamese Literacy competition back in Vietnam, this is a proof to my analytical and critical thinking skills, the ability to persuade and focus on critical details are the essential skills when it comes to sales.