Summary

Overview

Work History

Education

Skills

Languages

Timeline

Andy Wang

Sydney,NSW

Summary

Focused professional with 20 years of experience dealing at card tables for casinos and private events. Customer-oriented employee building rapport and facilitating positive experiences.

Overview

20

20

years of professional experience

Work History

Dealer

the star

01.2004 - Current

Calmed down angry guests or patrons using skills in active listening and positive engagement.
Processed payments from customers, including cash and credit cards.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Explained rules, took bets and delivered payouts to facilitate movement of games.
Observed gamblers to identify marking, switching and counting cards.
Performed functional game duties quickly by efficiently handling money and chips.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Provided training sessions for new members of the sales team regarding proper procedures when dealing with customers.
Communicated effectively with other departments within the dealership in order to coordinate activities related to sales transactions.
Participated in staff meetings regularly in order to discuss goals set forth by management team.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained updated knowledge through continuing education and advanced training.
Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

TAFE

St George

01-2003

Skills

Effective Conflict Resolution Skills
Payout Abilities
Game Management
Guest Service

Fraud Detection
Dealer Training
Skilled at Shuffling Cards

Languages

Chinese (Mandarin)

Professional

Timeline

Dealer

the star

01.2004 - Current

High School Diploma -

TAFE