Andy YATES
LABRADOR,QLD
Summary
Service-minded professional with background in customer service and conflict resolution. Well-versed in handling client queries, troubleshooting issues, and managing customer complaints with patience and efficiency.
Strong communication skills coupled with ability to foster positive relationships with clients and colleagues alike. Proven track record of improving customer satisfaction levels in previous roles.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Vehicle Recovery Officer
Nationwide Towing and Transport
Labrador, Queensland
09.2010 - Current
- Provided excellent customer service by responding promptly to requests for assistance.
- Promptly responded to customer inquiries and complaints with a polite approach.
- Conducting safe loading and unloading practices set with the guidelines of our governing body and company policy
- Providing roadside assistance whilst operating a Heavy Vehicle in strict adherence to traffic laws, prioritizing the safety of passenger/s and their vehicle
- Provided reliable customer service while ensuring that all jobs were completed safely and efficiently.
- Inspected tow truck and related equipment for safety and operational efficiency.
- Successfully carried out vehicle recoveries, private tows with RACQ customers and the Queensland Police Service (QPS).
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Maintained safe driving habits to protect property and general public on roadways.
- Inspected and maintained vehicle supplies and equipment, ensuring proper working condition.
- Implemented secure payment processing methods
Furniture Removalist
Mini movers
Robina , QLD
01.2008 - 09.2010
- working in a team environment, in a safe and timely manner, professionally
- communicating effectively with clients and resolving concerns and issues with a positive outcome
- responsible driving of a company vehicle safely and being mindful of the brand
- processing of payment and completion of documentation without any discrepancy
Case Manager
Department of Social Development
Rotorua, New Zealand
12.2002 - 07.2003
- Assess and assist clients with applications for government benefits using Government guidelines for eligibility.
- Develop an "Action plan" for the client to meet and improve their income, housing and employment needs with regular follow-ups and case management reviews
- Maintaining accurate case records and documentation according to agency guidelines.
- Have detailed knowledge of the support services which the agency uses.
- Strong communication skills and decision making.
- Good computer skills and understanding of data systems
Security Officer and Sales Consultant
Armourguard Security Services, F.A.I Home Security, ADT Security Ltd
Rotorua, New Zealand
05.1993 - 08.2002
- Conducted security duties and consultations professionally
- Demonstrated the ability to diffuse conflict in difficult and stressful situations through effective communication techniques
- Identify client needs and collaborate with customers to achieve positive work outcomes.
- Participated in professional development sessions to enhance knowledge of current security trends and best practices.
- Demonstrated expertise in maintaining client confidentiality and safeguarding sensitive information
- Ensured precise documentation of all activities, incidences, and outcomes
- Willingness to embrace learning and development
- Demonstrated safe and professional proficiency in driving company vehicles.
Education
Aviation - Drone Pilot
UAV Training Australia
Brisbane, QLD01-2020
Skills
- Identification verification
- Detail Oriented
- Incident Reporting
- Conflict resolution techniques
- Report Writing
- Staff and Operations Management
- Customer service background
- Work Coordination
Affiliations
- I enjoy family life as a single father I spend most of my time looking after my son Eli (9) together we enjoy karate training, flying -Power Kites at the park or beach, paddle boarding and swimming at the beach in the summertime.
- I enjoy restoring old furniture where I give old furniture a new look and a 2nd chance in life
- I enjoy gardening, growing vegetables all year round with the aim of becoming self sufficient one day, I enjoy being social and meeting people, going to concerts and enjoying live music
Certification
- MR truck licence
- RPL Drone licence
Languages
Maori
Limited
References
References available upon request.
Timeline
Vehicle Recovery Officer
Nationwide Towing and Transport
09.2010 - Current
Furniture Removalist
Mini movers
01.2008 - 09.2010
Case Manager
Department of Social Development
12.2002 - 07.2003
Security Officer and Sales Consultant
Armourguard Security Services, F.A.I Home Security, ADT Security Ltd
05.1993 - 08.2002
Aviation - Drone Pilot
UAV Training Australia
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