Andy (Daewoon) Doo
Upper Mount Gravatt,QLD
Summary
Dynamic and results-oriented banking professional with extensive experience in loan center operations seeking a challenging role within a reputable financial institution. Leveraging a proven track record of success in loan processing, documenting, examining, and settlement process, I aim to contribute to the efficiency and profitability of the organization while continuing to expand my skills and knowledge in the finance industry.
Overview
7
7
years of professional experience
Work History
Document Examiner
DXC Technology
08.2023 - Current
- Examined loan documents for accuracy, completeness, and compliance with regulatory standards.
Verified borrower information, including income, assets, and credit history, to assess loan eligibility.
Conducted thorough reviews of financial statements, tax returns, and other supporting documentation.
Identified discrepancies or fraudulent activity, escalating issues to management as necessary.
Maintained meticulous records and documentation of all loan transactions and reviews.
Collaborated with loan officers, underwriters, and other team members to ensure smooth processing of loans.
Stayed up-to-date on changes in lending regulations and guidelines, adapting procedures accordingly.
Participated in training programs and workshops to enhance skills and knowledge in document examination and fraud detection.
Key Achievements:
Successfully streamlined document review processes, reducing turnaround time by X%.
Recognized for accuracy and attention to detail, consistently maintaining a high level of quality in loan documentation.
Received commendations from supervisors for identifying and preventing fraudulent loan applications.
Settlements Officer
DXC Technology (BOQ Loan Centre)
09.2022 - 08.2023
- This role involved facilitating the Settlements and funding of retail and commercial loans
- Active communications with solicitors and outgoing Banks to ensure the correct funds are transferred through PEXA (Online Settlements)
- Liaising with the bankers and the titles office to ensure the correct documents and funds are held for paper settlements
- Setting up facilities in the internal BOQ system and funding the customers once settlement process has been completed
- Completing post-settlement activities to ensure a satisfactory customer experience.
Document Preparation Officer (CSR III)
DXC Technology (BOQ Loan Centre)
07.2021 - 09.2022
- Specialised in preparation of retail and commercial financial documents
- Undertook document management processes and completed timely filing procedures
- Professionally and effectively liaised with customers
- Accurately reviewed, proof-read, and edited documents including Mortgages, home loan documents and commercial documents.
CUSTOMER SERVICE OFFICER
Ignite E-Sports Centre
01.2019 - 12.2021
- Assisted Customer requests with account creation and develop solutions for the customer's needs and recommending the appropriate solution
- Duties in maintaining the stock room and
- Attended technical problems raised by the customers with a sound PC knowledge
- Utilising the company's POS system to process the transactions.
AGRICULTURAL WORKER
Black Knight Farm
02.2019 - 02.2020
- As an agricultural farm hand, this role instilled my ability to be hard-working as it was labour-orientated
- This role also centred around teamwork, deadline management and the ability to work under pressure.
KITCHEN MANAGER / DELIVERY DRIVER
Doughnut Time Australia
01.2017 - 03.2018
- Supervised the Delivery Drivers and maintained the highest standards of food quality, daily figures and distribution across multiple store locations in Brisbane and Gold coast
- Cultivated a productive work environment through the coordination and mentorship of new staff members
- Conducted crew meetings and discussed operational procedures, and motivated the team to achieve established performance goals
- Oversaw appropriate stock management processes in compliance to internal procedures and store requirements across Brisbane and Gold Coast.
Education
BACHELOR OF COMMERCE - Business and Industries
The University of Queensland
Saint Lucia, QLD06.2021
BACHELOR OF ECONOMICS - Finance
The University of Queensland
Saint Lucia, QLD06.2021
Skills
- Microsoft 365
- Typing Speed of 80 WPM
- Financial Analysis
- Risk Management
- Customer Service
- Attention to Detail
- Regulatory Compliance
- Problem Solving
- Numeracy
- Communication Skills
- Teamwork
- Technology Proficiency
- Sales Skills
- Time Management
References
- Miss Despina Kalatzis, Quality Control Officer, DXC Technology, 0402 513 843
- Mr Jake Young, Doughnut Time Australia, 0431 656 202
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Document Examiner
DXC Technology
08.2023 - Current
Settlements Officer
DXC Technology (BOQ Loan Centre)
09.2022 - 08.2023
Document Preparation Officer (CSR III)
DXC Technology (BOQ Loan Centre)
07.2021 - 09.2022
AGRICULTURAL WORKER
Black Knight Farm
02.2019 - 02.2020
CUSTOMER SERVICE OFFICER
Ignite E-Sports Centre
01.2019 - 12.2021
KITCHEN MANAGER / DELIVERY DRIVER
Doughnut Time Australia
01.2017 - 03.2018
BACHELOR OF COMMERCE - Business and Industries
The University of Queensland
BACHELOR OF ECONOMICS - Finance
The University of Queensland
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