Ane Septianingrum
Melbourne,VIC
Summary
Forward-thinking individual with experience across customer service and administration. I have been praised for my contribution and efforts to combine big-picture thinking with a keen eye for detail. My desire to be of service to others paired with my passion for learning are the pillars that I stand on in the professional arena. I am seeking a role that aligns with my values and interests while benefiting my community.
Overview
3
3
years of professional experience
Work History
E-Commerce Customer Service Consultant
Specsavers Head Office
01.2024 - Current
- Managed approximately 500 incoming calls, emails and live chat per week, while maintaining courteous and professional demeanour
- Adapted communication style to individual needs while remaining empathetic toward customer concerns
- Troubleshot issues with a methodical approach to implement positive and actionable customer outcomes
- Managed customer escalations to senior staff or management when necessary, ensuring appropriate level of attention and resolution was provided.
Store Administrator
Specsavers Waurn Ponds
09.2022 - 01.2024
- Provided exceptional customer service to internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Ensured compliance with healthcare regulations through meticulous record-keeping.
- Completed audits in accordance with regulations and procedures.
- Stock management of clinic and store supplies.
Visitor Services Officer - Weekend Manager
Geelong Gallery
10.2021 - 07.2023
- Collaborated with gallery team members and volunteers to ensure smooth daily operations.
- Enhanced visitor experience by providing knowledgeable and friendly assistance.
- Guided special needs visitors to elevators and around obstructions to improve patrons' gallery experiences.
- Assisted in organizing gallery events by collaborating with vendors and suppliers.
Education
Graduate Diploma of Psychology -
RMIT University
Melbourne, VIC12.2025
Bachelor of Creative Arts (Visual Arts) -
Deakin University
Melbourne, VIC12.2016
Skills
- Strategic planning
- Adaptable and proactive learner
- Customer focused
- Effective time management
- Organised and detail oriented
- Proficient at Microsoft Office
Additional Information
Karen Hopkins - Specsavers Central Support Manager
Email: karen.hopkins@specsavers.com
Aimee Ormesher - Specsavers Manager (Waurn Ponds)
Mobile: 0434 402 952
Timeline
E-Commerce Customer Service Consultant
Specsavers Head Office
01.2024 - Current
Store Administrator
Specsavers Waurn Ponds
09.2022 - 01.2024
Visitor Services Officer - Weekend Manager
Geelong Gallery
10.2021 - 07.2023
Graduate Diploma of Psychology -
RMIT University
Bachelor of Creative Arts (Visual Arts) -
Deakin University
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