Ane Tahavalu
Wellard,Australia
Summary
A driven and energetic customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates. I am seeking a career where I will be able to apply the knowledge and skills that I have gained and be a great asset to an organization that aligns with my passions.
Overview
9
9
years of professional experience
Work History
Employment Consultant
Matchworks
06.2022 - 12.2022
- Company Overview: Genu Employment Services Enterprise
- Manage the referral and intake process of job seekers into their chosen program with Matchworks
- Assessment of job seeker skills, abilities, identify barriers and intervention strategies
- Develop and maintain work preparation strategies, job seeking strategies, tailored interventions and employment support activities
- Reverse market job seekers to achieve sustainable employment activities
- Pre employment assistance through vocational counselling, training, job search skills and work experience to increase capacity for employment
- Genu Employment Services Enterprise
Recruitment Consultant
Programmed
05.2022 - 06.2022
- Company Overview: Persolkelly Australia Pty
- Generate new business through telesales of prospect and existing clients
- Promote the brand and generate placements
- Organic growth of existing client relationships
- Generate leads from advert chasing and reverse marketing
- Sourcing and screening of candidates to current and prospective job orders
- Persolkelly Australia Pty
Employment Support Consultant
The Ministry of Social Development
07.2021 - 04.2022
- Vacancy management
- Relationship management and liaison with employers and work brokers in regard to vacancies/clients
- Identification and maintenance of client talent groups
- Entering, updating, utilising, and analysing information within MSD client and employment systems
- Proactively engaging with clients by conducting multiple job searches, and providing advice on CV and interview preparation
- Administrative requirements of clients moving into work including subsidy negotiations
- Reviewing occupation and skill level details of vacancies against published criteria to verify whether employers should be directed to Immigration New Zealand
Student Advisor
Future Skills Academy Ltd
02.2021 - 07.2021
- Promotion of Future Skills
- Strong, effective, and productive relationships are built and maintained, with key external stakeholders, including prospective students, teachers, parents, and youth support agencies
- Coordination of events to promote brand awareness and recruit learners
- Responding to enquiries
- Student recruitment processes are effectively managed from enquiry through to admission
- Processing student applications working towards recruitment targets
- Student support services
- Assistance provided with orientation events
- Administrative support for other team colleagues, including front office desk duties
- Supports future skills commitment to Maori and Te Tiriti
- Waitangi
- Pastoral care support
Student Support
The Career Academy
05.2017 - 01.2021
- Contribute to providing full support and assistance to students
- Respond to student enquiries via inbound phone calls
- Respond to student enquiries via Zendesk
- Respond to student enquiries via email from tutors, course advisors and management staff
- Troubleshoot when needed
- Outbound phone calls to motivate, encourage and improve student learning experience
- Coaching and training of new and current team members
- Contribute to a positive team environment
- Support team to ensure weekly KPI's are reached
- Implement new working processes that deliver continued improvements
- Resolve and attend to all student complaints and escalations
- Monitor and respond to company Facebook and Google reviews
Customer Service – Travel Consultant
Qantas Airways
10.2016 - 04.2017
- Answer inbound calls
- Initiate inbound calls as required
- Attempt first call resolution to customer enquiries
- Interpret and accurately calculate International and domestic fares and rules as applicable
- Action all queries within the required time frame
- Recalculate tickets for reissue
- Entered details such as payments, account information and call logs into the reservation system
Ground Support Officer
Aerocare New Zealand Ltd
01.2016 - 10.2016
- Check in agent for Jet Star NZ, Qantas Airways, Fiji Airways and Hawaiian Airlines
- Complete reservations, check in and boarding services using airline and airport systems
- Aircraft marshalling
- Operation of all ground support equipment
- Handling of mishandled baggage as per company and client forms
- Completion of administrative paperwork and customer prescribed forms
- Operations of departure control systems
- Other duties as required
Guest Service Agent
Sudima Hotel Auckland Airport
11.2015 - 01.2016
- Reception and general administration duties
- Greeting, checking in and assistance guests with account queries
- Provided guest assistance, including recommendations or tourist attractions
- Answered customer telephone calls promptly and in an appropriate manner
- Handled guests dry cleaning orders and delivered any packages that arrived for guests
Customer Service Representative
Intercity Group Limited
11.2013 - 11.2015
- Booking bus travel and sight-seeing tours over the phone, via email and live online chat
- Responding and resolving enquiries from the public and key travel agents
- Answered product questions with up-to-date knowledge
- Answered customer telephone calls promptly and in an appropriate manner
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Education
Business in Tourism Diploma Level 5 -
The International Travel College of New Zealand
Auckland, New Zealand01.2013
New Zealand Certificate in Tourism Level 4 -
The International Travel College of New Zealand
Auckland, New Zealand01.2012
New Zealand Certificate in Travel Level 3 -
The International Travel College of New Zealand
Auckland, New Zealand01.2012
NCEA Level 3, 2 And 1 -
Alfriston College
Auckland, New Zealand01.2011
Skills
- Self-management skills
- Proficient in IT and Business applications
- Verbal communication
- Active listening skills
- Time management
- Decision-making skills
- Problem solving skills
- Cross selling skills
- Up selling skills
- Attention to detail
- Reliability
- Honesty
Hobbies and Interests
- Sports
- Music
- Dance
- Community involvement
- Exploring other cultures
- Organizing family and church events
- Socialising and spending time with family and friends
References
Available upon request.
Timeline
Employment Consultant
Matchworks
06.2022 - 12.2022
Recruitment Consultant
Programmed
05.2022 - 06.2022
Employment Support Consultant
The Ministry of Social Development
07.2021 - 04.2022
Student Advisor
Future Skills Academy Ltd
02.2021 - 07.2021
Student Support
The Career Academy
05.2017 - 01.2021
Customer Service – Travel Consultant
Qantas Airways
10.2016 - 04.2017
Ground Support Officer
Aerocare New Zealand Ltd
01.2016 - 10.2016
Guest Service Agent
Sudima Hotel Auckland Airport
11.2015 - 01.2016
Customer Service Representative
Intercity Group Limited
11.2013 - 11.2015
Business in Tourism Diploma Level 5 -
The International Travel College of New Zealand
New Zealand Certificate in Tourism Level 4 -
The International Travel College of New Zealand
New Zealand Certificate in Travel Level 3 -
The International Travel College of New Zealand
NCEA Level 3, 2 And 1 -
Alfriston College
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