Aneesa Sultan
Punchbowl ,NSW
Summary
Proven expertise in reception and client support, I significantly enhanced customer satisfaction. Skilled in high-volume call management and adept at creating welcoming environments, my approach blends exceptional organizational abilities with a deep commitment to empathetic client care, driving seamless operations and positive client outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reception
Hard and Fast Removals
03.2024 - 11.2024
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Coordinated with venue staff to ensure proper setup and breakdown procedures were followed during each event, allowing a smooth flow from ceremony to reception.
- Maintained a professional and welcoming atmosphere in the reception area, contributing to a positive first impression for visitors.
- Provided exceptional customer service at reception desk, addressing client concerns professionally while displaying empathy toward their pets'' needs.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
- Provided excellent customer service when interacting with clients both over the phone and in-person during daily operations at reception desk area or front-office setting.
- Upheld high standards of accuracy while maintaining records pertaining to visitor logs or other relevant reception data.
- Reduced patient wait times through effective scheduling and coordination with the reception staff.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
NDIS Support Worker
Harmony Living
01.2023 - 11.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Education
Bachelor Or Law - Law
University of New England
Sydney, NSWBachelor Of Criminology - Law
University of New England
Sydney, NSWSkills
- Artistic Critique Reception
- Reception setup
- Reception skills
- Unit reception
- High-volume call reception
Certification
First aid
Timeline
Reception
Hard and Fast Removals
03.2024 - 11.2024
NDIS Support Worker
Harmony Living
01.2023 - 11.2024
Bachelor Or Law - Law
University of New England
Bachelor Of Criminology - Law
University of New England
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