Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Makayla-Lee Sandford

South Hedland,WA

Summary

Hi my name is Makayla. I am 14 years old. I am currently completing my high school education at Hedland Senior High School.

I am looking for a casual after school job to save for a car when I come of age.

I have been in the Work industry since March of 2023 at South Hedland Kmart.

I have effective customer communication skills, as well as solving customer complaints and questions. I work well under pressure in both team and independent scenarios. I am an effective listener. I also pay close attention to time management and making sure that all tasks are completed in an effective and timely manner.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Kmart
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Waitress

Café Maison
07.2020 - 12.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

High School Diploma -

Hedland Senior High School
South Hedland, WA
09.2027

Skills

  • Customer Relations
  • Active Listening
  • Cash Handling
  • Item Promotion
  • Sales and Marketing

Additional Information

  • During the Sports seasons, I play Netball and Basketball. This helped me grow and work effectively within a team environment.
  • During the Netball Season, various awards, as well as being able to represent The South Hedland under 16s team in the Northwest tournament.
  • During the Basketball Season, I won 2 couches award for being the best improved player on the team, as i dedicated my time to improving my tactical and physical skills.

Timeline

Customer Service Representative

Kmart
03.2023 - Current

Waitress

Café Maison
07.2020 - 12.2020

High School Diploma -

Hedland Senior High School

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