Summary
Overview
Work History
Education
Skills
Sportsachievements
Timeline
Generic

ANELA ROMEO

Canberra,ACT

Summary

Dynamic and reliable sales associate with a strong background in sales expertise, exceptional customer service, and relationship-building skills. Committed to creating a welcoming environment for customers and delivering comprehensive service with a positive, enthusiastic and bubbly attitude. Equipped with a solid understanding of sales strategies and merchandising techniques to drive store performance and enhance customer satisfaction.

Overview

6
6
years of professional experience

Work History

Bartender

Kokomo's
  • Managed bar area, cocktail design and menu
  • Also inventory and customer relationships
  • Upsold customers from shelf to premium brands to help boost sales
  • Kept track of bar tabs and transferred open tabs to the dining area for waist staff
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
  • Confirmed customers' age for alcohol serviced and discontinued service to intoxicated patrons
  • Trained new bartenders on drink preparation and upselling techniques
  • Removed, washed and polished empty glasses
  • Took plates to the kitchen and discarded trash
  • Monitored Patrons alcohol consumption to ensure safety
  • Maintained a calm and collected approach to aggressive and intoxicated patrons
  • Successfully removed them from the premises with no troubles.

Bar Manager

Badabing Dining Club
10.2023 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favourable terms and pricing.

Bartender

Assembly - The Peoples Pub
09.2022 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Retail Assistant

Develins Management
11.2019 - 07.2020
  • Completed cash register transactions and payments using pharmacy register system
  • Balanced tills at the end of night shift and beginning of morning shift
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance, whilst being discreet when necessary
  • Knowledgeable in skin care brands such as MooGoo, Cetaphil, Dermaveen, Ego QV, Benzac and Sukin
  • Kept track of stock by counting SOH, checking delivery quantities, reviewing OTC product expirations and referring onto manager when SOH is low
  • Achieved customer satisfaction by assisting in locating appropriate products and tracking down hard-to-find merchandise from diverse locations including sister stores
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing tills
  • Set up advertising signs and merchandise displays on shelves and counters to promote sales and attract customers
  • Maintained general cleanliness of the store, especially adapting to COVID protocol including promoting social distancing, hourly disinfectant wipe down of surfaces and offering sanitizer.

Waitress

Central Café
09.2018 - 05.2019
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Decreased customer wait times by efficiently carrying 3 plates at one time without spilling or dropping food.

Education

High School Diploma -

Gungahlin College
Canberra, ACT
12.2020

Skills

  • Retail Transactions Processing
  • Sales
  • Store Merchandising
  • Store opening and closing
  • Team management
  • Table setting
  • POS Systems
  • Cash Handling
  • Visual Merchandising
  • Communication skills
  • Organization
  • Beverage preparation

Sportsachievements

  • Gungahlin United WPL (2017-2019)
  • Northside Futsal Champions (2017&2018)
  • MVP award for Futsal voted by Premier League referees. (2018)

Timeline

Bar Manager

Badabing Dining Club
10.2023 - Current

Bartender

Assembly - The Peoples Pub
09.2022 - 10.2023

Retail Assistant

Develins Management
11.2019 - 07.2020

Waitress

Central Café
09.2018 - 05.2019

Bartender

Kokomo's

High School Diploma -

Gungahlin College

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ANELA ROMEO