ANELA ROMEO
Canberra,Australia
Summary
Dynamic and enthusiastic barista with a robust background in hospitality, dedicated to crafting exceptional beverages while fostering inviting atmospheres in fast-paced settings. Known for a friendly demeanour and strong interpersonal skills, consistently elevating customer experiences through personalized service. Committed to maintaining high standards of quality and efficiency, ensuring every guest leaves with a smile. Eager to contribute creativity and passion for coffee culture to a vibrant team.
Overview
7
7
years of professional experience
Work History
Barista
Intra/B-Side
12.2024 - Current
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Fostered positive customer relationships through exceptional service and product knowledge.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Bar Manager
BadaBing Dining Club
09.2023 - 10.2024
- Developed and implemented training programs for bartenders, enhancing team performance and customer satisfaction.
- Supervised daily bar operations, ensuring efficient service and adherence to safety standards.
- Managed inventory levels, optimizing stock control processes to minimize waste and reduce costs.
- Collaborated with kitchen staff to create innovative drink pairings, elevating overall dining experience.
Bartender
Assembly
11.2022 - 08.2023
- Crafted signature cocktails while ensuring consistency in quality and presentation.
- Trained new staff on bar operations, customer service standards, and beverage preparation techniques.
- Managed inventory levels, conducted stock checks, and placed orders to maintain optimal supply.
- Developed and implemented drink specials that enhanced customer engagement and increased sales.
Bartender
Kokomo's/Wilma & the Pearl
03.2021 - 11.2022
- Managed bar area, cocktail design and menu. Also inventory and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to the dining area for waist staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Confirmed customers' age for alcohol serviced and discontinued service to intoxicated patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Removed, washed and polished empty glasses. Took plates to the kitchen and discarded trash.
- Monitored Patrons alcohol consumption to ensure safety.
- Maintained a calm and collected approach to aggressive and intoxicated patrons. Successfully removed them from the premises with no troubles.
Retail Assistant
Develins Management
11.2019 - 07.2020
- Completed cash register transactions and payments using pharmacy register system. Balanced tills at the end of night shift and beginning of morning shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance, whilst being discreet when necessary.
- Knowledgeable in skin care brands such as MooGoo, Cetaphil, Dermaveen, Ego QV, Benzac and Sukin.
- Kept track of stock by counting SOH, checking delivery quantities, reviewing OTC product expirations and referring onto manager when SOH is low.
- Achieved customer satisfaction by assisting in locating appropriate products and tracking down hard-to-find merchandise from diverse locations including sister stores.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing tills.
- Set up advertising signs and merchandise displays on shelves and counters to promote sales and attract customers.
- Maintained general cleanliness of the store, especially adapting to COVID protocol including promoting social distancing, hourly disinfectant wipe down of surfaces and offering sanitizer.
Waitress
Central Café
09.2018 - 05.2019
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Decreased customer wait times by efficiently carrying 3 plates at one time without spilling or dropping food.
Education
High School Diploma -
Gungahlin College
Canberra, ACT12.2020
Skills
- Bar service
- Waitressing service
- Sales
- Store Merchandising
- Store opening and closing
- Team management
- POS Systems
- Juggler Systems
- Cash Handling
- Visual Merchandising
- Communication skills
- Organization
- Beverage preparation
Timeline
Barista
Intra/B-Side
12.2024 - Current
Bar Manager
BadaBing Dining Club
09.2023 - 10.2024
Bartender
Assembly
11.2022 - 08.2023
Bartender
Kokomo's/Wilma & the Pearl
03.2021 - 11.2022
Retail Assistant
Develins Management
11.2019 - 07.2020
Waitress
Central Café
09.2018 - 05.2019
High School Diploma -
Gungahlin College