ANESTA KOCH
Maylands,WA
Summary
Proficient in processing payments and invoices using MYOB, contributing to efficient financial management committed to enhancing organizational effectiveness through meticulous attention to detail and a customer-centric approach and Dynamic professional with a proven track record in delivering exceptional customer service and administrative support, specializing in clerical tasks and sales force CRM solutions. Expertise in calendar management, scheduling, data entry, and database administration ensures seamless operations.
Overview
9
9
years of professional experience
Work History
Administration & Customer Service Officer
Cleanaway Solid Waste Services
Malaga, Australia
12.2024 - 02.2025
- Handled customer inquiries via phone approximately 45 incoming calls , email, and online platforms.
- Entered cases into Salesforce and VRP, ensuring timely resolution.
- Maintained CRM and processed invoices and purchase orders.
- Supported operational logistics by preparing driver run sheets.
Customer Service Consultant
Telstra Store
Perth, Australia
07.2022 - 12.2024
- Apply knowledge of Telstra's products and services and quickly build rapport with customers to create personalized solutions that meet their unique needs and exceed their expectations.
- Apply strong influence and negotiation skills to understand and address any customer reservations and confidently close sales to achieve performance targets using sales force.
- Participate in initiatives to continuously improve in-store presentation standards to create an environment where Telstra customers have unbeatable experiences.
- Utilize evidence and an inquisitive style of communication to explore the root cause of problems, and collaborate with team members to share possible solutions to rapidly discover the best approach to resolution.
- Identify and communicate opportunities to enhance customer related processes and procedures by actively seeking feedback on service delivery to improve interactions and impress Telstra's diverse customers.
- Participate in HSE continuous improvement initiatives and comply with Telstra HSE instructions, policies and standards to role model safe and responsible behaviors, minimize risks and demonstrate a commitment to your own safety and the safety of others.
- Obtain and enter accurate customer information into core Telstra systems to successfully activate work orders whilst simultaneously continuing to provide an excellent customer experience.
- Embrace change and uncertainty to quickly learn, recover from setbacks and shift priorities to deliver outstanding customer results in a complex and ambiguous environment.
- Utilize the Telstra Branded Experience (TBE) frame work in customer conversations to ensure we meet the needs of the customer through quality exploration and questions that deliver the right solution for our customers.
- Monitor the completion of mandatory learning and training to ensure the team has the necessary skills and knowledge to provide current information and accurate advice to customers.
Sales Associate
OPTUS– Zone Communication
07.2021 - 07.2022
- Delivered customized product recommendations.
- Processed Sales transaction and managed cash Drawers.
- Built ongoing customer relationships.
Accounts and Administration Assistant
Starlight Services
04.2020 - 04.2021
- Prepared invoices, vouchers, payroll, and BAS using MYOB.
- Entering daily timesheets and process payroll using MYOB.
- Carry out Accounts Receivable and Accounts Payable functions using MYOB (Keep all the records of daily transactions).
- Follow up debtors when necessary.
- Managed petty cash, journals, and reconciliations.
- Performed clerical tasks such as filing and handling email.
Accounts Assistant (Contract)
Abernethy Owens Optometrist
07.2019 - 09.2019
- Managed MYOB entries and bank reconciliations.
- Ensured accuracy between sales receipts and bank statements.
Accounts Executive
Asia Capital Pvt Ltd
03.2016 - 07.2019
- Over saw client invoicing and reporting for domestic and international clients.
- Generated performance and sales reports for management.
Education
Studying Certificate IV Accounting And Bookkeeping
TAFE
Bachelor of Science - Business Management
University College Dublin
01.2014
Higher National Diploma & Diploma - Business Management
National Institute of Business Management
Skills
Financial transaction handling
Effective communication
Effective time management
Invoice management
Analytical problem solving
Financial reconciliation
MYOB
Customer relationship management
Sales force proficiency
Interpersonal Skills
Strong focus on accuracy
Complaint Handling
Interests
Member of UCD Basketball Team – Champions (2001/02)
REFERENCES
1. Name : Ben Stanley – Team Leader at Cleanaway
Email: Ben_stanely1980@yahoo.com
Phone: 0412126578
2. Name : Rabin Morais – Lawyer-AVC Legal
Email : rabin.m@avclegal.com.au
Phone : 0479164444
Timeline
Administration & Customer Service Officer
Cleanaway Solid Waste Services
12.2024 - 02.2025
Customer Service Consultant
Telstra Store
07.2022 - 12.2024
Sales Associate
OPTUS– Zone Communication
07.2021 - 07.2022
Accounts and Administration Assistant
Starlight Services
04.2020 - 04.2021
Accounts Assistant (Contract)
Abernethy Owens Optometrist
07.2019 - 09.2019
Accounts Executive
Asia Capital Pvt Ltd
03.2016 - 07.2019
Studying Certificate IV Accounting And Bookkeeping
TAFE
Higher National Diploma & Diploma - Business Management
National Institute of Business Management
Bachelor of Science - Business Management
University College Dublin