Summary

Overview

Work History

Education

Skills

Interests

REFERENCES

Timeline

ANESTA KOCH

Maylands,WA

Summary

Proficient in processing payments and invoices using MYOB, contributing to efficient financial management committed to enhancing organizational effectiveness through meticulous attention to detail and a customer-centric approach and Dynamic professional with a proven track record in delivering exceptional customer service and administrative support, specializing in clerical tasks and sales force CRM solutions. Expertise in calendar management, scheduling, data entry, and database administration ensures seamless operations.

Overview

years of professional experience

Work History

Administration & Customer Service Officer

Cleanaway Solid Waste Services

Malaga, Australia

12.2024 - 02.2025

Handled customer inquiries via phone approximately 45 incoming calls , email, and online platforms.
Entered cases into Salesforce and VRP, ensuring timely resolution.
Maintained CRM and processed invoices and purchase orders.
Supported operational logistics by preparing driver run sheets.

Customer Service Consultant

Telstra Store

Perth, Australia

07.2022 - 12.2024

Apply knowledge of Telstra's products and services and quickly build rapport with customers to create personalized solutions that meet their unique needs and exceed their expectations.
Apply strong influence and negotiation skills to understand and address any customer reservations and confidently close sales to achieve performance targets using sales force.
Participate in initiatives to continuously improve in-store presentation standards to create an environment where Telstra customers have unbeatable experiences.
Utilize evidence and an inquisitive style of communication to explore the root cause of problems, and collaborate with team members to share possible solutions to rapidly discover the best approach to resolution.
Identify and communicate opportunities to enhance customer related processes and procedures by actively seeking feedback on service delivery to improve interactions and impress Telstra's diverse customers.
Participate in HSE continuous improvement initiatives and comply with Telstra HSE instructions, policies and standards to role model safe and responsible behaviors, minimize risks and demonstrate a commitment to your own safety and the safety of others.
Obtain and enter accurate customer information into core Telstra systems to successfully activate work orders whilst simultaneously continuing to provide an excellent customer experience.
Embrace change and uncertainty to quickly learn, recover from setbacks and shift priorities to deliver outstanding customer results in a complex and ambiguous environment.
Utilize the Telstra Branded Experience (TBE) frame work in customer conversations to ensure we meet the needs of the customer through quality exploration and questions that deliver the right solution for our customers.
Monitor the completion of mandatory learning and training to ensure the team has the necessary skills and knowledge to provide current information and accurate advice to customers.

Sales Associate

OPTUS– Zone Communication

07.2021 - 07.2022

Delivered customized product recommendations.
Processed Sales transaction and managed cash Drawers.
Built ongoing customer relationships.

Accounts and Administration Assistant

Starlight Services

04.2020 - 04.2021

Prepared invoices, vouchers, payroll, and BAS using MYOB.
Entering daily timesheets and process payroll using MYOB.
Carry out Accounts Receivable and Accounts Payable functions using MYOB (Keep all the records of daily transactions).
Follow up debtors when necessary.
Managed petty cash, journals, and reconciliations.
Performed clerical tasks such as filing and handling email.

Accounts Assistant (Contract)

Abernethy Owens Optometrist

07.2019 - 09.2019

Managed MYOB entries and bank reconciliations.
Ensured accuracy between sales receipts and bank statements.

Accounts Executive

Asia Capital Pvt Ltd

03.2016 - 07.2019

Over saw client invoicing and reporting for domestic and international clients.
Generated performance and sales reports for management.

Education

Studying Certificate IV Accounting And Bookkeeping

TAFE

Bachelor of Science - Business Management

University College Dublin

01.2014

Higher National Diploma & Diploma - Business Management

National Institute of Business Management